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Arbys Complaints

Arbys Complaints

Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.

Arbys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.

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Latest Arbys Complaints and Reviews


Reviewed by Bacon cheddar lover: 10.00 out of 10 on 3/21/2017
City/Location Reviewed: Grande Prairie, Alberta
I pulled up to an Arby's drive thru and to my horror discovered you no longer provide the Bacon n cheddar sandwich!! Why would you change it??? I'm so disappointed!!! Please reconsider and bring it back!! Thank you!!

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Reviewed by jimmer: 6.50 out of 10 on 3/12/2017
City/Location Reviewed: Sturgeon Bay wi.
loaded curlyf fries were old & stale tasted like they were days old and warmed over . am hoping I don't sick from them.

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Reviewed by pook: 10.00 out of 10 on 3/11/2017
City/Location Reviewed: cambridge
This comment is in reference to the quality of a recently purchased deluxe fish sandwiches. When ordered last Friday at Arbys in Caldwell, Ohio, the sandwiches were excellent, hot and obviously fresh. Yesterday March 10, I purchased the same sandwiches in Cambridge, Ohio. Oh my !! They looked they had been prepared the day before and warmed up, or even the week before !!! Shame, shame !!

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Reviewed by Bill: 6.00 out of 10 on 2/20/2017
City/Location Reviewed: Bourbonnais, IL
Stopped at the Arby's in Bourbonnais, IL with a 2 can dine for 8.99 coupon thru the drive through. I had to remind the individual to give me the drinks when the food was given and got home only to find the cheese sticks were not in there. This is not the first time things have been a bit chaotic there, nor getting shorted. If it were not for the convenience of where it is at, we would most likely go to the one in Bradley. Too much joking around and not enough attention to doing there job. Disappointing for sure.

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Reviewed by LINDA : 7.75 out of 10 on 2/5/2017
City/Location Reviewed: Main @ Sample So Bend In
I stopped by Arby's on the way to work to get a Hawaiian FisH Sandwich w/a coupon for free small fries and a drink...I also ordered2 Molten Lava desserts ..The fries were delicious..the tea just fine..The sandwich was old dried up and the bun severely toasted, the cheese had turned colors from being dried out..but the veggies were fresh..the 2 desserts were ice cold so no molten lava today..I microwaved them at work..My name is on the coupon since i didn't get a receipt..Just thought you should know ..

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Reviewed by freddy: 1.00 out of 10 on 2/2/2017
City/Location Reviewed: calgary alberta
went through the drive through at the location on 17ave se and the corner of 50th st. in Calgary alberta and when I got home I saw that I was given the wrong order, so when I went back to get what I had ordered the female who doesn't understand or talk English properly told me It was my fault and someone else had come back with the wrong order also. she actually blamed me because they gave me the wrong order. I was there around 7:30 to 7:45 pm on feb 2, 2017. she was rude. the other customer that was in there was shocked at how she was talking to me. I will not be ordering there anymore and I may never return to an arby's due to her ignorance and how I was treated. I even had my 15 yr old daughter with me and she was furious at the lady and how she was talking to me.

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Reviewed by Jim: 3.75 out of 10 on 2/1/2017
City/Location Reviewed: crystal river, fl.
You need to put root beer back on the menu.

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Reviewed by Wilbur: 7.75 out of 10 on 1/23/2017
City/Location Reviewed: salisbury, NC
I had a printed coupon from internet and The oldest lady in the store said I could not use this. She has done this before. If I get anyone else in the store they will take the coupon and say nothing about me bringing it. I have gone to several Arby's stores and never have a problem. This Lady will not give me a senior discount even when I have no coupon. I just got fed up with her the other day and told the manager I was going to put in a complaint and he said go ahead. I did complain right after it happened and you are no better than that lady and the manager of the Salisbury store. Arby's sure is not picky on hiring nice people. All I was looking for was That this Lady was talked to and she should not treat Senior Citizens this way.

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Reviewed by taffykat: 5.50 out of 10 on 1/11/2017
City/Location Reviewed: Muskogee, OK
I went inside to place an order on 01/07/17 at approx. 7:00 pm. I stood and waited with no acknowledgement of my presence. There was an employee that appeared to be a supervisor and a cashier. No one was in front of me. A customer sitting in the dining room came to the counter to find out why she hadn't got the desserts she had paid for. Both employees handled her situation while I continued to stand and wait for someone just to speak to me. It was taking a while to take care of her and I was very upset. I stated "am I invisible?" without a look from either of them. I turned and quickly left. When I made my statement the other customer looked at me but neither employee did. I proceeded to go to another restaurant where I was greeted immediately by several employees. That is where my business will be going from now on.

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Reviewed by wilber73: 7.75 out of 10 on 1/10/2017
City/Location Reviewed: Salisbury NC Jake Alexander Blvd
Hi my wife and I went to Salisbury Arby's Tuesday at lunch. This older lady waited on us and said she would not take our coupon that I copied off the internet. This is not the first time this has happened at this Arby's with this lady. If I get another person to wait on me I have no problem at this Arby's. I can go to Kannapolis and Charlotte and not have this problem they are kind and friendly and have no problem using my printed coupon. The Lady in Salisbury says this is Salisbury Arby's and Has nothing to do with the other Arby's like she owns this one. I have seen her treat other customer bad also is why I am complaining. If I get another person to wait on me at this Arby's they take my coupon and have no complaint. This lady gives Arby's a Bad name. This older lady if we get food and have no coupon will not give us a senior discount and we have no problem with the other staff at Salisbury, Kannapolis, or Charlotte. This Lady is so close with the manager that he would not let us use the coupon until I told him I was going to complain and get my food in Kannapolis. Neither the manager or the Older lady said they were sorry the way they treated us. The manager said go ahead and complain. I am 66 and should get a discount and should not be treated like crap from these two people.

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Reviewed by Mattie: 2.00 out of 10 on 1/8/2017
City/Location Reviewed: Payson
I wanted to let you know that I don't appreciate your latest commercial. The one for $6.00 - It shows a pair of hands cutting the sandwich in half. Where are the gloves? Anytime food is prepared the gloves need to be worn no exception - not even for a commercial.

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Reviewed by John Rick: 7.75 out of 10 on 12/21/2016
City/Location Reviewed: Jamestown N. DAK.
DEC. 18TH YOUR FIRE ROASTED PHILLY SANDWICH IS ABOUT ONE FORTH THE SANDWICH YOUR ADVERTISEMENT SHOWS. YOU DON'T SEE ANY MEAT , CHEESE OR PEPPERS STICKING OUT OF BUN. I HAD TO OPEN THE BUN TO SEE IF THERE WAS ANYTHING IN IT. SO I WOULD SUGGEST TO TAKE YOUR ADVERTIESMENT OFF BECAUSE IT'S A BIG BIG BIG LIE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

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Reviewed by jenny: 3.75 out of 10 on 12/3/2016
City/Location Reviewed:
Got a Brisket sandwich, 5.49. It must have been cooked at lunch & it is now 5.30..It was hard tough & dried out . Never order that again........

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Reviewed by MORhodes: 4.75 out of 10 on 10/1/2016
City/Location Reviewed: Bonner Spring, KS
This occurred on Saturday October 1, 2016, about 6:30-7:00 pm at the Bonner Springs, KS store on K7. Waited in line for 22 minutes to get my order (1 shake), only 1 car before me. At the window I asked the employee his name; he told me (Quentin), turned his back to me and said "Will someone talk to this guy, I don't have time to deal with him". Enjoyed the shake; was outraged at the employee's disrespect to a customer. I love Arby's food but its not good enough to warrant this company's disrespect of its customers; there are plenty other options for my business. I've had my fill and will spreading the word about the Arby's business model of disrespecting customers.

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Reviewed by becky: 7.75 out of 10 on 9/22/2016
City/Location Reviewed: Corunna, MI
Why is it that Arbys is the only fast food restaurant in my area that does not offer a fish sandwich? Why only certain times of the year? Wendy's, McDonald's, and Burger King offer fish year round. I love Arbys fries but I do not eat land animals and will occasionally have fish if nothing else is available. How disapointing it is to be looking forward to having my favorite fries and and a sandwich because i was starving.....only to leave empty handed. Please Arbys for vegetarians who occasionally eat fish please offer us something to eat!! You are missing an entire group of people by simply not having it as a regular offering on your menu.

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Reviewed by Chuck: 6.25 out of 10 on 9/21/2016
City/Location Reviewed: Rio Rancho, NM Store#5668
My spouse and I stopped by for some chicken sliders on this date - 9-21-16. While in the store I noticed a small sign showing a 10% discount for seniors and military. I am both military and senior. My wife is a senior. I asked the cashier about the discount. Her answer - "Are you registered?" I said "No" and then my spouse asked, "Can we register now?" Cashier's response was "That will be $7.27." With a response like that, we chose not to engage. Other than you having a rude representative, I would like to add that if you are going to offer a discount, do it with grace, kindness and appreciation for what we veterans and seniors deserve. We have "registered" enough times in our lives. We don't need anymore, so keep your "registration" requirement, keep your 10% and in fact, keep your sandwiches!

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Reviewed by bigguy: 6.25 out of 10 on 9/9/2016
City/Location Reviewed: Ft Worth Tx
I waited 20 minutes in the drive thru lane (2 cars ahead of me). The clerk said they had to wait on the lobby customers first. I never heard of such.

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Reviewed by Larry: 4.00 out of 10 on 9/9/2016
City/Location Reviewed: Gallipolis
Drove up to drive thru to early so waited in parking lot, 10:05 went through drive up window, no response, so drove up to window, was told they weren't open yet, asked when they open, told 10:30, asked why it said opens at 10:00. He said he would check..........I guess he wasn't sure. I drove away

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Reviewed by Bobbi: 2.50 out of 10 on 9/7/2016
City/Location Reviewed: Phoenix AZ 85032
I normally wouldn't complain but this has happened 2 times in a row. I only order a beef n cheddar. There were 2 customers inside and only me out side. When I got home with my sandwich it was a mess. Half was covered in the sauce inside and outside the bun, the cheese was every where as well. I could understand if there was a line inside and outside but when there are no customers waiting and they put that sandwich together and this is the 2nd time in 2 weeks. Now I am not happy and will not go back to that store. It is ridiculous to have to find something to cover yourself because half the meet is hanging out one side with that sauce on it. Should have taken a picture. Done with my favorite place to go.

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Reviewed by Joe: 1.00 out of 10 on 9/4/2016
City/Location Reviewed: Fort Smith AR
OK here it is the lady at the register Shelley was nice and very sweet. Greeted us great then she ran into a little problem one of the managers came over RUDE Melissa said what did you do.... Then Kathy I guess the other manager said what now You Have To Push This Before This and rolled her eyesat her and as she turned away the manager laughed!!!. When she turned back around she had tears in her eyes!! I felt really sorry for her. Everyone messes up and Im NOT coming back to that store In FORT SMITH ARKANSAS ROGERS AVE!!!

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Thank you for your interest in Arbys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.

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