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Arbys Complaints

Arbys Complaints

Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.

Arbys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.

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Latest Arbys Complaints and Reviews

Reviewed by brett: 5.50 out of 10 on 11/1/2015
City/Location Reviewed: Tooele
it is completely unacceptable to pay 10.00 for a single order #5 med with large drink and get home less than a block away only to see that 1. no onion bun ( got a reg bun that is hard and stale) 2. curly frys that have been sitting so long that they are not only cold but taste at least a hour old. and a med. drink. Yes of course i could go have it replaced , but why should i have to go back out of my way when i should have received a hot fresh order. This is not fair nor how paying customers should be treated. i think as a business you should fix this i dont care how but if i dont have response in a weeks time i will post on ever possible site i can find on how poor of service this store is .

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Reviewed by old man: 6.75 out of 10 on 11/1/2015
City/Location Reviewed: paris tn
I have been in this store 3 times in the last month always wash my hands before I eat each time the towel machine is out of order or no towels on 10 31 15 this was the story again and when I told the girl taking our order she just blew me off no comment or nothing so I told her again just a blank stare, later when we got our order the roast beef sliders were ok but the chicken strips were very hard and dry like the ones you would get at a gas station / puke and choke store at the end of shift, also when employees were cleaning the tables it was hit and miss with crumbs and sticky stuff remaining! Thanks for all don't think ill stop here again.

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Reviewed by jody: 3.25 out of 10 on 10/22/2015
City/Location Reviewed: coffeyville ks

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Reviewed by titch: 1.00 out of 10 on 9/12/2015
City/Location Reviewed: monroeville pa
Visited this location and ordered chicken and roast beef sliders. They had obviously been made for quite some time. The cheese was congealed in the bottom and on the sides of the containers. We gave the roast beef one a was cold and smashed together like someone had sat on it. The chicken one was totally inedible, there was a sliver of soggy crusted grey meat thrown at the center of the bun. I returned it to a customer service person with my complaint and his response was "oh ok no problem"". MY response was to inform him that yes, there is a problem. Coupled with the fact that we had to ask someone to clean the filthy table and that we stuck to the floor wherever we walked this is one place we have NO intention of returning to..ever and we will advise our family and friends to do the same. Totally disgusted.

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Reviewed by Jamie : 6.75 out of 10 on 8/28/2015
City/Location Reviewed: Marshalltown,IA
Went there and bought 3 beef and chedders. Got the sandwiches home to eat and there was hardly and meat on them. I've had sandwiches from there before and they were loaded with beef. Just thought I'd say something or ask is there a certain amount they have to put on.

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Reviewed by not abable: 1.00 out of 10 on 8/28/2015
City/Location Reviewed: Crestview FL
The service that I received from our employee Matt was bad and not friendly or nice.

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Reviewed by Jack: 4.00 out of 10 on 8/16/2015
City/Location Reviewed: Hickory Hills Il,
Arby's new Italian sandwich Has anyone seen the add? And then ordered the sandwich? What a rip off this was!!! ever again!

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Reviewed by Judy: 8.75 out of 10 on 7/20/2015
City/Location Reviewed: Marion, In.
Our friends, my husband,mom, and myself were very dissapointed,and to be honest. very upset that you have again discontinued your baked potatoes! Why?????, when there are so many people who enjoy them. PLEASE BRING THEM BACK!! We are now going to Wendy's for our baked potatoes. Every time we go there you are losing our business and others too. We will still occassionly eat at Arby's but not nearly as often as before without the baked potatoes.

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Reviewed by Lisa: 10.00 out of 10 on 7/4/2015
City/Location Reviewed: 138 firehole ave west Yellowstone Mt
It was the best experience with the nicest people I have ever met at an Arby's it would be amazing if all of your stores in the US had people as nice as the ones in Montana in West Yellowstone on Firehole Avenue

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Reviewed by James: 7.00 out of 10 on 5/31/2015
City/Location Reviewed: Ajax, Ontario
Normally it is good service but today amazed me. When I asked for a drink with no ice, I was given a drink that was only half filled. I had also asked for Arbuckle sauce but forgotten to be put in the bag. After pulling out of the drive thru I though it would be best to check the order and they forgot my curly fries. When I went back in to get them I had to wait for them to be made. So in the end I had fries to hot to eat and cold sandwiches by the time I was ready to eat. The worst of it all was the attitude from the girl who served me when I went back in. It was if I was inconveniencing her with this and was looked at with anger that I was there. 5/31/15 @ 1:06pm

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Reviewed by Flossie's: 5.50 out of 10 on 5/28/2015
City/Location Reviewed: Richmond
I requested a hot fresh chicken, they said I would have to wait 20 minutes. No problem after about 10 minutes they gave me the old dry over cooked I said I did not want and 2 pieces of hot, as if I didn't know the difference. Really, I agreed to wait and they still gave me what I ask not to be given. Not again and I will be sure to let others to be aware of that poor customer service. This was a Thursday evening, dinner time.

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Reviewed by boo: 1.00 out of 10 on 5/2/2015
City/Location Reviewed: Aurora, Indiana
On Saturday May 2, 2015 went to the drive through, they took our order and for fifteen minutes in line we waited. Got our order and parked to see if they had given us all that we ordered. Lo and behold they didn't. Went back in to get sandwich that they had forgot to give us and again I had to wait without anyone in line but me. That place needs to have a complete over haul. I will not go there again. You have lost one very dissatisfied customer. I sure don't know what kind of manager runs that store, but he or she don't know what they are doing. Please do not sent me any coupons. I have spent my last 28.00 dollars there.

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Reviewed by Poor Management: 5.50 out of 10 on 3/21/2015
City/Location Reviewed: Walterboro, SC
I stopped at Arby's in a small town called Walterboro in SC today. Let me state that I am a DM for a major company. I was so surprise to experience the disconnect between the manager that was on duty and the team members. Michael is his name. He walked around as if he owned the place. I observed team members talking to him and he did not respond. It appeared that one team member did not know what she was suppose to be doing and when she more than once asked Michael what did he want her to do he simply ignored her. Michael represents what no company should want for a manager. It is obvious that he has issues that he needs to address. He simply appears to be prejudice and this is type of case where companies will loose good employee's, future managers because of those current managers who are undercover racist. If Arby's continues to allow this type of management to operate there business then they are going to run into a legal matter. The bottom line is this great employees makes a great company and Michael is not one of them. I hope that someone from Arby's corporate office will visit location and talked with the team members there, because what I witness today should never take place at any establishment.

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Reviewed by candace: 5.75 out of 10 on 2/24/2015
City/Location Reviewed: Edmonton, AB, millwoods town center
Hey the people were Nic but I ordered 2 fish sandwiches for $7 at 8:45pm near mall closing and the sandwich was very sloppy way to much sauceso it was sour and disgusting I ended up giving it away. You can tell they wanted to go but next time they should just close instead of making me waste my money.

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Reviewed by Desi: 7.75 out of 10 on 1/3/2015
City/Location Reviewed:
My husband and I just went thru at the Arby's on Beach Blvd in Buena Park, CA. We always go here since 1987. For the first time we were treated so rude, not funny. At first we ordered with a very sweet sounding girl and our order came to $25 something. When we got to the window a very very rude man said our total was $33 something. When we asked why he got irate... really?? Unprofessional!! We didn't even get a THANK YOU!! I think his name was Bryan... that is what my receipt says... won't ever go back again!! Too many places to choose from!! I chose to eat here with my husband and it was a BIG MISTAKE!!

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Reviewed by Cassie: 7.50 out of 10 on 11/29/2014
City/Location Reviewed: brantford
I come to this restaurant a lot and I found a manager at this location rude towards customers and there employees . Today I saw her using her finger yelling at employee at the cashier. The manager embarrassed the employee

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Reviewed by cool: 3.25 out of 10 on 11/6/2014
City/Location Reviewed: Roanoke VA
All I want to do is get a validation code without a bunch of crap to go through. Your site sucks

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Reviewed by dano: 2.50 out of 10 on 10/5/2014
City/Location Reviewed: Somerset Ky
Ordered Meat Mountain sandwich with no mayo. Received it with mayo. also ordered broccoli cheddar potato with no yellow cheese. Guest what - smothered with yellow cheese and not hot. also ordered apple crisp and lava cake which were to be served warm. Guess what - not warm. Took items back to register to get replacement and stood there almost ten minutes and couldn't get anyone to help me. We threw everything in the trash and went to another restaurant. Wasted $19.67 We live in Indiana and Arbys around here are not like that Disgusting!!

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Reviewed by Rachel: 7.75 out of 10 on 10/1/2014
City/Location Reviewed: macon,GA
i visited your location on pio nono ave on September 30th and it was a very unpleasant visit. I came around 5:30-6 and all i heard coming out the back was profane language and the manager on duty didn't do anything about it. So me and my party of four just left. I will not be returning back to that location, and not because the food wasn't good but because of the terrible service.

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Reviewed by Natasha: 4.75 out of 10 on 8/17/2014
City/Location Reviewed: St Jacobs Ontario
They always forget the sauce I ask for but normally that's not a huge deal. Last time I went there through d/t I ordered a junior roast beef and Swiss. Went through pulled over and it was ham and Swiss. I went back through they gave me roast beef. Pulled over it was roast need but no Swiss cheese, by this time a few people were in line at the drive through and I had somewhere to be so I left and ate my gross sandwich with no cheese on it. I was pissed. Obviously they don't pay attention to anything they are doing and I was extremely unnecessarily frustrated... Not to mention while I am driving. I love Arbys but it's ridiculous I have to double check every item including the sandwich before I leave. I work in customer service... This is an example of terrible service that desperately needs improvement.

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Thank you for your interest in Arbys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.

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