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Arbys Complaints

Arbys Complaints

Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.

Arbys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.

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Latest Arbys Complaints and Reviews


Reviewed by cheated: 1.00 out of 10 on 5/31/2018
City/Location Reviewed: Austintown Ohio Mahoning Ave.
Ordered a chicken salad market fresh sandwich and got about one tablespoon of chicken salad and the rest was lettuce for $5.00. Rip off.

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Reviewed by kenny: 4.75 out of 10 on 4/11/2018
City/Location Reviewed: phoenix az
I just went to the drive thought at store #6481 when asked what I wanted I told him fish sandwich he did not understand my order so he asked again.i told him fish sandwich he still was not getting it so I asked if I should spell it and I did then he tells me we don't have fish anymore . he is lucky I did not park and go inside and teach him a little bit of respect all I can say is it would be wise for you to invest in automated ordering because people suck

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Reviewed by jim: 4.00 out of 10 on 3/8/2018
City/Location Reviewed: bradley,il.
waited 25 minutes in car. finally went in and my food was sitting on back counter.they must have forgot i was sitting in car waiting for them to run my food out,last time i eat ther and will tell all my freinds and neighbors

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Reviewed by Brian: 1.00 out of 10 on 3/6/2018
City/Location Reviewed: Muskogee main street
No I reviewed my normal visits to Arby’s locations as a 7. That review was a zero actually. You showed it a 7 on this visit and it wasnt even close to that.

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Reviewed by Brian: 7.00 out of 10 on 3/6/2018
City/Location Reviewed: Muskogee... main street
Me any my daughter stood in line for around 5 minutes without even being acknowledged. The girls running the register was more concerned with helping the guy in back and cooking fries and helping in the drive thru. We drove al the way over there to be treated like we didn’t exist. It was 7:10 on a Tuesday evening and they were not busy. We were the boy ones in line inside the restaurant. I will not be back to this location. That girl has zero respect for customers.

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Reviewed by mama: 1.00 out of 10 on 1/29/2018
City/Location Reviewed: marianna, fl
I would like to know why Arby's does not follow through with the advertisement that are on T.V. commercials. Its sad that when we as customers see an ad for something at a fast food place that when we go to get what is being advertised we are told that they don't honor what is on T. V. So my complaint is this, if you are going to advertise something on T. V., you should honor it at all Arby's, or don't advertise. this is the second time that we have gone to Arby's to eat because of something that was being advertised to only find out that it is not honored. As for us, we will not be going back to no Arby's in the future. I will be telling people beware of what you see because they don't do what is be advertised.

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Reviewed by chris: 7.75 out of 10 on 1/20/2018
City/Location Reviewed: chanute, Kansas
We do not have an Arby's around us so when we were coming back from a trip, we saw the Arby's by Chanute, ks and were excited to eat there. Most food that Arby's has is usually very good but we bought the new Buffalo Chicken strips and were very disappointed. They were smothered in a thick sauce and didn't look at all like the picture. We do not like to waste food or money so all 3 of us tried to eat the chicken strips but couldn't finish them and wasted a lot of them although we were still hungry. We all ended up with upset stomachs later in the evening. Overall, it was a huge disappointment and a waste of money and I am not sure if I will be very anxious to try a Arby's in the near future!

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Reviewed by Jon: 5.75 out of 10 on 1/11/2018
City/Location Reviewed: All Army's nationwiide
This page is a joke. Not enough space to tell you my complaint. I have been waiting 3 years to tell you. Please contact me.

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Reviewed by Jedi: 1.00 out of 10 on 1/5/2018
City/Location Reviewed: New York 10036
Not Good. Theres Was A worker . By The Name Of Jackie on January 3rd 2018 Time 4:03 Pm Wednesday Who Was Rude. she Stated She Didn't Have Time for Me. I was Just trying To Have A sense Of Humor. I did ask To See A Manager or A Supervisor. for Twenty Min No One Responded. And Jackie and another Female worker Joke About the customers Complaint Loud..

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Reviewed by Mystc: 7.00 out of 10 on 12/6/2017
City/Location Reviewed: Lehigh Acres, FL #7978
I love the smoked pork belly sandwich. However today, at 10:19 a.m.. I ordered one smoked pork belly sandwich and also 1 chicken bacon swiss sandwich and a medium Dr. Pepper for a total of $13.12. When I got home and started to eat the pork sandwich, it was so dry and hard, I was unable to eat it. It was horrible. Checking on the chicken sandwich, I discovered a very thin piece of chicken, opposite of what the picture showed, and alas, it was also very dry and hard. Since I live over 12 miles away, I didn't return the sandwiches and complain. I buy the pork belly whenever it is featured and usually have no problems. This is the second occurrence of the sandwich meat being very dry and hard. I really would like a refund. Just so you know, I still intend to purchase this item.

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Reviewed by Disapointed: 6.25 out of 10 on 12/5/2017
City/Location Reviewed: Rhinelander
I was on the phone with my wife and overheard the most bizarre exchange between my wife and the drive through attendant. Basically the drive through attendant ended up throwing my wife's credit card out the drive through window. The card landed somewhere in the lane. To my wife's shock she exclaimed.. That was my credit card. "YUP" was the only response from the employee! That's it - YUP, I threw your card at you, now you have to go park the car, leave our child, search around in the drive through traffic on this wintery day of high winds and subfreezing temperatures to try to find our credit card that was thrown at us. No appology, no help, no I'll be right out to help stop traffic and look for your card... just a RUDE ASS "YUP" VERY Disappointed.

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Reviewed by NONE: 5.50 out of 10 on 11/26/2017
City/Location Reviewed:
I have tried to get coupon and have filled out form and then told coupon will be email BUT NO COUPON FOR ROAST BEEF WHEN PURCHASING A DRINK HER IN VENICE FL

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Reviewed by Bill: 4.75 out of 10 on 11/12/2017
City/Location Reviewed: Crossville Tennessee
I have been to the ARBYS here in Crossville several times and have been able to get in once. there is only one cash register there. The other three have been removed. There is only one girl doing the cash register and she has to get the meal too. The drive-in is so busy a lot of the customers get annoyed and leave. The inside is the same there are about 4 out of 5 customers that leave. This is the worst restaurant in town. The food is excellent, but impossible to get.PLEASE, PLEASE PLEASE get something done about this.Either get some better management or close the place down. Thank you for listening. I love ARBYS but can't get waited on.

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Reviewed by Dave: 6.25 out of 10 on 10/13/2017
City/Location Reviewed: N. Warren PA
I am a regular loyal customer at Arbys. Today I went over and ordered a 1/2 lb RB and a drink from the pick up window. When I began eating it, I found it to be dry and hard to eat, not like it usually is. I had to throw most of it out. store 6007. order 383. 10/13/17. Cashier Terri (but it wasn't her fault, she was very nice). 4:16 pm. I'm afraid to ever go back! Thank you Dave 814-706-7845

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Reviewed by sandy: 3.25 out of 10 on 9/20/2017
City/Location Reviewed: dubuque, iowa
I just went through the drive through and had ordered a French dip sandwich and returned to work. I opened the box to eat my sandwich and notice a black hair inside the sandwich. I called them and told them and they are sending me a VIP card. My question is why aren't employees wearing hair nets and gloves. That is the most disgusting thing find someone else's hair in your food. Will not return

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Reviewed by Deb: 7.75 out of 10 on 9/8/2017
City/Location Reviewed: Uniondale
My recent experience was not good. First the hand dryer in women bathroom did not work and there was no toilet tissue. I ordered a turkey sandwich meal and the lettuce was so wet that the mayo dripped out of the sandwich and I was lucky to see the turkey. I thought all of sandwiches would like the roast beef sandwich THICK I don't know if I would continue going there. New store in East Meadows on Hempstead Turnpike Score: 4.5

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Reviewed by granny: 5.00 out of 10 on 9/1/2017
City/Location Reviewed: winter haven Fl
We got our food alright. We paid for our drinks. Went to get ice .After many tries I went the cashier ,Rafal. He said there was no ice because the machine was broken. I said I want my money back for drinks because I do not like warm soda. Another employee came & said they ice in back. More people came & were told no ice at all. If that was the case why wasn't there a sign when you order your food. Second thing the tables were not clean. I took my friend there because she never had eaten at Arby's. Needless to say you not only did you loose us but I am sure the others there today will think twice about going again

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Reviewed by momfloyd57: 4.00 out of 10 on 8/22/2017
City/Location Reviewed: Oxford Al
Went tp drive up and ordered my food went to window and was told they were out of sauce they should have said that when I ordered not after all was paid for also ordered French dip the broth was so cold it felt like it could have been in freezer I will say I do not intend to go back there again... The girl was laughing when she said they had been out of sauce for a couple of days.. not funny....I don't know about the other place but the one in Oxford Commons is a joke...

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Reviewed by Ray: 10.00 out of 10 on 8/17/2017
City/Location Reviewed: Restaurant #1742
DONOVAN PROVIDED GREAT CUSTOMER SERVICE!!

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Reviewed by Trippydo : 7.25 out of 10 on 8/11/2017
City/Location Reviewed: Jesse jewell. Gainesville ga
Waited in line at the drive thru for 20 minutes. Many cars left. I asked at the window what the problem was and was told that they only had 4 people working. Ridiculous!

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