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Arbys Complaints

Arbys Complaints

Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.

Arbys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.

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Latest Arbys Complaints and Reviews

Reviewed by fish hater: 3.25 out of 10 on 5/22/2017
City/Location Reviewed: phoenix
Why are you frying your onion rings & chicken tenders in the same oil as you fish sandwich??????? Its make my tenders & onion rings nasty. When I asks your store Mgr. SHE treated me like Shiiiiii You lost a long time customer, !!!!!!!

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Reviewed by NH: 7.00 out of 10 on 5/20/2017
City/Location Reviewed: Duluth , Ga / Pleasent Hill Rd.
Lets see where to start this has got to be the worst place I have ever been. 1) Worker outside talking on the phone with his plastic gloves on for some reason. 2) Order was completely wrong but I will give them a break and let that slide even though other customers came in and where correcting mistakes while I ordered. 3) One sandwhich literally had a bite mark taken out of the top of the bread. First time I ever seen that anywhere. 4) Upon going all the way back to correct my order I asked for a manager which first the cashier claimed to be the manager but then had a change of heart and decided to walk to the back where I guess an unhappy customer was no concern to them. Maybe it is not the managers job to talk to customers since they just hid in the back and never came out. For all I know there was not even a manager on duty. Who ever that manager was has obviously no business running a store. Place was trashed workers just hanging out in the lobby not doing anything along with the issues listed above I was so disguested after all that I could't even eat. This place just needs to be shut down. Keeping it open will jist embarrass the franchise name and lead to further complaints unless serious changes occur. It was a shame too Arby's was one of my favorite places until my experiance today. Now I will never be back and have no reason not to share my experiance with everyone every way possible. I called the complaint line as well atleast the gentlemen on the phone was understanding and showed concern since no one working in the store seemed to care at all. Just wanted to share my experiance here incase I can save 1 person from that horrible restruant. Maybe I am over reacting but I am still considering contacting the state DPH just because I am worried someone who eats there may get sick. I would just feel bad if I sat idle and let this go and someone ends up in bad shape because I did not speak up.

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Reviewed by chaddy: 5.75 out of 10 on 5/6/2017
City/Location Reviewed: grande prairie, alberta
may 6 2017 6:05pm went in to order 3 potatoes , 1 deluxe ,2 butter was told they were out of potatoes and I would have to wait 20 minutes for them or sub in a sandwich for them which I did got home pulled out the deluxe potatoe it was all smashed up and the fixing were just thrown on look like some one dropped on the floor LAST TIME THEY WILL SEEE MY BUSINESS

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Reviewed by Pam: 4.75 out of 10 on 5/3/2017
City/Location Reviewed: Edwardsburg
I went to get a sandwich today for lunch through the drive through. I for the first and last time tried the Pork Belly T1 sandwich. It was so Full of fat I could not believe it. I couldn't hardly stand to eat it. I had to take it all apart and pull the fat off first. There was more fat than meat. It was terrible!

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Reviewed by Jean: 2.50 out of 10 on 4/21/2017
City/Location Reviewed: Pensacola FL 9thAve
Today 21April2017 I went to the drive thru at the 9th Ave location in Pensacola Florida. When I stopped at the mic the young lady ask for my order at which time I had a couple of questions. I ask my questions and the young lady never said another word. I gave my order. After a few minutes I drove to the window and the young lady never turned around to me and then walked away. Finally another lady walked to the window and finally opened it and never said a word. I asked her if they got my order, she said nothing and just shook her her no and didn't even ask I wanted anything. I just looked at her and told her I didn't have to buy anything there. This store does not make any money and should be shut down due to lack of business.

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Reviewed by cheryl: 7.00 out of 10 on 4/10/2017
City/Location Reviewed: lansing ks
I ordered 2 plain chickens sliders with reg ff was told they didn't have the reg ff when I got my food the sliders had cheese on them I took them back up front and the manager and cashier where standing there manager asked what is wrong with them I told her I ordered plain she looked at me and said they are plain I said no they have cheese on them she said will did you say no cheese I said no that I said plain then she said will that is plain and if you don't want cheese you have to say that I told her I did plain is plain I didn't say plain with cheese she say will then if you dont want cheese you will just have to wait 5 minutes or just eat the cheese I told her that I cant have cheese and if it will be that long just give me my money back and she rolled her eyes walked off put the chickens in the fryer I said again when she walked off just give me my money back I don't want them she didn't come back I had to walk into the drive thru and ask the guy working there if he would go tell her I just wanted my money back he said yes I can I heard him tell her and she said i'm not doing that you go up there and deal with her

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Reviewed by Julie: 4.00 out of 10 on 4/2/2017
City/Location Reviewed: Tejon Ranch, Ca.
My friend and I went into the store 1:45 Sunday afternoon. Order a Market Fresh sandwich and a chicken sandwich. Ordered Med coke informed there were no lids for the Med cokes. Ordered small coke informed they were out of small cups. Another girl behind the counter informed the girl taking our order not to sell anymore small onion rings because they were out of the small containers. A customer came out of the bathroom to complain they were out of paper towels. We went to the coke machine and went to grab some napkins all but one napkin holder was empty. We waited for our food so long that there was a big line standing up waiting for their food. When my girl friend asked about our food after about 15 minutes the guy told her it was going to be awhile, and it was about another 10 minutes. The girl that was in front of us in line came back with her food finally and was not happy as she slammed it on the table and said to her friend finally after 20 minutes. After we ate as we started out we passed the kitchen area, the floor was absolutely sickening. There was all kinds of food and garbage all over the floor. I feel like I did everyone there an unjust by not calling the health department. I know each store is different and ran by different managers, however I believe someone should check on this one.

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Reviewed by Jeanne Pauls: 4.75 out of 10 on 3/30/2017
City/Location Reviewed: North Fort Myers
I was charged $3.99 for a gyro I never ordered or received.

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Reviewed by Bacon cheddar lover: 10.00 out of 10 on 3/21/2017
City/Location Reviewed: Grande Prairie, Alberta
I pulled up to an Arby's drive thru and to my horror discovered you no longer provide the Bacon n cheddar sandwich!! Why would you change it??? I'm so disappointed!!! Please reconsider and bring it back!! Thank you!!

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Reviewed by jimmer: 6.50 out of 10 on 3/12/2017
City/Location Reviewed: Sturgeon Bay wi.
loaded curlyf fries were old & stale tasted like they were days old and warmed over . am hoping I don't sick from them.

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Reviewed by pook: 10.00 out of 10 on 3/11/2017
City/Location Reviewed: cambridge
This comment is in reference to the quality of a recently purchased deluxe fish sandwiches. When ordered last Friday at Arbys in Caldwell, Ohio, the sandwiches were excellent, hot and obviously fresh. Yesterday March 10, I purchased the same sandwiches in Cambridge, Ohio. Oh my !! They looked they had been prepared the day before and warmed up, or even the week before !!! Shame, shame !!

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Reviewed by Bill: 6.00 out of 10 on 2/20/2017
City/Location Reviewed: Bourbonnais, IL
Stopped at the Arby's in Bourbonnais, IL with a 2 can dine for 8.99 coupon thru the drive through. I had to remind the individual to give me the drinks when the food was given and got home only to find the cheese sticks were not in there. This is not the first time things have been a bit chaotic there, nor getting shorted. If it were not for the convenience of where it is at, we would most likely go to the one in Bradley. Too much joking around and not enough attention to doing there job. Disappointing for sure.

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Reviewed by LINDA : 7.75 out of 10 on 2/5/2017
City/Location Reviewed: Main @ Sample So Bend In
I stopped by Arby's on the way to work to get a Hawaiian FisH Sandwich w/a coupon for free small fries and a drink...I also ordered2 Molten Lava desserts ..The fries were delicious..the tea just fine..The sandwich was old dried up and the bun severely toasted, the cheese had turned colors from being dried out..but the veggies were fresh..the 2 desserts were ice cold so no molten lava today..I microwaved them at work..My name is on the coupon since i didn't get a receipt..Just thought you should know ..

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Reviewed by freddy: 1.00 out of 10 on 2/2/2017
City/Location Reviewed: calgary alberta
went through the drive through at the location on 17ave se and the corner of 50th st. in Calgary alberta and when I got home I saw that I was given the wrong order, so when I went back to get what I had ordered the female who doesn't understand or talk English properly told me It was my fault and someone else had come back with the wrong order also. she actually blamed me because they gave me the wrong order. I was there around 7:30 to 7:45 pm on feb 2, 2017. she was rude. the other customer that was in there was shocked at how she was talking to me. I will not be ordering there anymore and I may never return to an arby's due to her ignorance and how I was treated. I even had my 15 yr old daughter with me and she was furious at the lady and how she was talking to me.

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Reviewed by Jim: 3.75 out of 10 on 2/1/2017
City/Location Reviewed: crystal river, fl.
You need to put root beer back on the menu.

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Reviewed by Wilbur: 7.75 out of 10 on 1/23/2017
City/Location Reviewed: salisbury, NC
I had a printed coupon from internet and The oldest lady in the store said I could not use this. She has done this before. If I get anyone else in the store they will take the coupon and say nothing about me bringing it. I have gone to several Arby's stores and never have a problem. This Lady will not give me a senior discount even when I have no coupon. I just got fed up with her the other day and told the manager I was going to put in a complaint and he said go ahead. I did complain right after it happened and you are no better than that lady and the manager of the Salisbury store. Arby's sure is not picky on hiring nice people. All I was looking for was That this Lady was talked to and she should not treat Senior Citizens this way.

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Reviewed by taffykat: 5.50 out of 10 on 1/11/2017
City/Location Reviewed: Muskogee, OK
I went inside to place an order on 01/07/17 at approx. 7:00 pm. I stood and waited with no acknowledgement of my presence. There was an employee that appeared to be a supervisor and a cashier. No one was in front of me. A customer sitting in the dining room came to the counter to find out why she hadn't got the desserts she had paid for. Both employees handled her situation while I continued to stand and wait for someone just to speak to me. It was taking a while to take care of her and I was very upset. I stated "am I invisible?" without a look from either of them. I turned and quickly left. When I made my statement the other customer looked at me but neither employee did. I proceeded to go to another restaurant where I was greeted immediately by several employees. That is where my business will be going from now on.

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Reviewed by wilber73: 7.75 out of 10 on 1/10/2017
City/Location Reviewed: Salisbury NC Jake Alexander Blvd
Hi my wife and I went to Salisbury Arby's Tuesday at lunch. This older lady waited on us and said she would not take our coupon that I copied off the internet. This is not the first time this has happened at this Arby's with this lady. If I get another person to wait on me I have no problem at this Arby's. I can go to Kannapolis and Charlotte and not have this problem they are kind and friendly and have no problem using my printed coupon. The Lady in Salisbury says this is Salisbury Arby's and Has nothing to do with the other Arby's like she owns this one. I have seen her treat other customer bad also is why I am complaining. If I get another person to wait on me at this Arby's they take my coupon and have no complaint. This lady gives Arby's a Bad name. This older lady if we get food and have no coupon will not give us a senior discount and we have no problem with the other staff at Salisbury, Kannapolis, or Charlotte. This Lady is so close with the manager that he would not let us use the coupon until I told him I was going to complain and get my food in Kannapolis. Neither the manager or the Older lady said they were sorry the way they treated us. The manager said go ahead and complain. I am 66 and should get a discount and should not be treated like crap from these two people.

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Reviewed by Mattie: 2.00 out of 10 on 1/8/2017
City/Location Reviewed: Payson
I wanted to let you know that I don't appreciate your latest commercial. The one for $6.00 - It shows a pair of hands cutting the sandwich in half. Where are the gloves? Anytime food is prepared the gloves need to be worn no exception - not even for a commercial.

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Reviewed by John Rick: 7.75 out of 10 on 12/21/2016
City/Location Reviewed: Jamestown N. DAK.

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Thank you for your interest in Arbys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.

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