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Arbys Complaints

Arbys Complaints

Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.

Arbys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.

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Latest Arbys Complaints and Reviews


Reviewed by cyn1heart: 1.00 out of 10 on 6/24/2017
City/Location Reviewed: 4030 s great sw pkwy
this was the nasty sandwhich I ever seen the smoke house potbelly I wouldn't have gave it to my dog it was bad enough that they forgot it and when I went to go get it a day later you would think they would have made it perfect burt it look like SHIT I will never go back and I put it on facebook and the comments were so right who ever the cook was should lose his job for sending that sandwhich out to a customer

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Reviewed by dana boyd: 7.25 out of 10 on 6/12/2017
City/Location Reviewed: Midleothian, Tx
I have been an Arby's customer since back in the 60s.. love the classic Arby or beef & Cheddar & also potato cakes.. Got a coupon last month for a free Arby if buy a drink or fry.. Been sick & not out for a while.. Decided to drive to my favorite store in Burleson, Tx (18 miles).. Closed for re-model.. ok, that happens... drive back 18 mi to house & 15 mi the other way to Midleothian , Tx  Arby in truck stop.. ordered my free Arby's told had coupon, ordered a drink, & ordered a potato cake.. drove the 15mi back home .. Arby's great, drink good.. Potato cake tasted like left over from last year.. Hard as a rock, could taste nothing but old grease.. Was looking forward to my potato cake & just ruined my meal... Oh, & when went to pay the lady tried to charge me full price & I told her about coupon on speaker... says forgot.. --  Dana Boyd, 9216 County Rd 505, Alvarado, Tx. 76009.

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Reviewed by Don: 5.50 out of 10 on 6/4/2017
City/Location Reviewed: 393 S 8th St.Colorado Springs, CO
At 4;59 p.m on June 4, 20107, I was at Arby's located at 393 South 8th Street in Colorado Springs, Colorado. I ordered a Turkey Sandwich and Swiss on wheat and a cherry turnover. I showed host # D2083 my military I.D. card and asked if they gave military discounts and the host replied yes. I looked at my receipt after I got home to discover that host # D2083 did not apply the discount to my purchase. He should be reprimanded. If I told all my military friends or reported that to the base public affairs office, they would probably bar all military people from doing business with Arby's. What a price to pay for an employee not doing what is required. I'm not going to report it but if I did, your business would suffer a great loss. Don S.

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Reviewed by B: 4.75 out of 10 on 5/29/2017
City/Location Reviewed: Ohio
I was in the restroom in store unit# 06311 the same time one of the workers was in there....when she got through using the restroom she didn't even bother to wash her hands after going back to work.....really disgusting to know that the people handling your food do NOT wash their hands when they go back to work......if I had not already eaten we would have left right then and gone to somewhere else!!

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Reviewed by lee frazee: 4.00 out of 10 on 5/27/2017
City/Location Reviewed: bryan, ohio
i just came from the arby's in bryan ohio and was VERY disappointed with the experience. my wife and i purchased the brisket meal and exchanged the fries for the potato cakes which were NOT ready. the employee that waited on us was so gothic and very UN-POLITE. the woman, which i believe was the manager, again very gothic with what appeared to be sores on her arms. with being in a customer service establishment, this is not what i would want to greet my guests. once we received the potato cakes, i could NOT finish the sandwich as i started to get stomach cramps and ended up getting sick. needless to say, i will not visit this arby's again and i will make sure i let my friends know of my experience.

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Reviewed by Max: 9.50 out of 10 on 5/26/2017
City/Location Reviewed: Calcutta Ohio
Store 5305 We have several times today included tried to use our gift card to purchase our order. Three times in the past year this store's registers did not honor our gift card. As a senior who often receive gift cards to Arby's because they know how much we like to eat there it is not acceptable. We each time are told they are not set up or programmed. The manager spoke with us an advised they have contacted by phone twice today to have this problem resolved. I would think that a large company like Arby's would have knowledgeable personnel to resolve this at their stores. It is very inconvenient and if we had not had money on us we would not have been able to eat. We really like this store and I'm sure other stores have this problem. The food and staff are great. Please let us know when this problem has been resolved as we eat there at least once or twice a month. I'd hate to have to have our kids get gift cards from Wendy's or McDonalds as we prefer Arbys. Looking forward to hearing from you on this matter. Thank you Max

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Reviewed by judy: 5.50 out of 10 on 5/24/2017
City/Location Reviewed: south bend indiana
we used the drive thru and received the wrong order AGAIN!!!!! we were trying to taste your new pizza slider....

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Reviewed by fish hater: 3.25 out of 10 on 5/22/2017
City/Location Reviewed: phoenix
Why are you frying your onion rings & chicken tenders in the same oil as you fish sandwich??????? Its make my tenders & onion rings nasty. When I asks your store Mgr. SHE treated me like Shiiiiii You lost a long time customer, !!!!!!!

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Reviewed by NH: 7.00 out of 10 on 5/20/2017
City/Location Reviewed: Duluth , Ga / Pleasent Hill Rd.
Lets see where to start this has got to be the worst place I have ever been. 1) Worker outside talking on the phone with his plastic gloves on for some reason. 2) Order was completely wrong but I will give them a break and let that slide even though other customers came in and where correcting mistakes while I ordered. 3) One sandwhich literally had a bite mark taken out of the top of the bread. First time I ever seen that anywhere. 4) Upon going all the way back to correct my order I asked for a manager which first the cashier claimed to be the manager but then had a change of heart and decided to walk to the back where I guess an unhappy customer was no concern to them. Maybe it is not the managers job to talk to customers since they just hid in the back and never came out. For all I know there was not even a manager on duty. Who ever that manager was has obviously no business running a store. Place was trashed workers just hanging out in the lobby not doing anything along with the issues listed above I was so disguested after all that I could't even eat. This place just needs to be shut down. Keeping it open will jist embarrass the franchise name and lead to further complaints unless serious changes occur. It was a shame too Arby's was one of my favorite places until my experiance today. Now I will never be back and have no reason not to share my experiance with everyone every way possible. I called the complaint line as well atleast the gentlemen on the phone was understanding and showed concern since no one working in the store seemed to care at all. Just wanted to share my experiance here incase I can save 1 person from that horrible restruant. Maybe I am over reacting but I am still considering contacting the state DPH just because I am worried someone who eats there may get sick. I would just feel bad if I sat idle and let this go and someone ends up in bad shape because I did not speak up.

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Reviewed by chaddy: 5.75 out of 10 on 5/6/2017
City/Location Reviewed: grande prairie, alberta
may 6 2017 6:05pm went in to order 3 potatoes , 1 deluxe ,2 butter was told they were out of potatoes and I would have to wait 20 minutes for them or sub in a sandwich for them which I did got home pulled out the deluxe potatoe it was all smashed up and the fixing were just thrown on look like some one dropped on the floor LAST TIME THEY WILL SEEE MY BUSINESS

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Reviewed by Pam: 4.75 out of 10 on 5/3/2017
City/Location Reviewed: Edwardsburg
I went to get a sandwich today for lunch through the drive through. I for the first and last time tried the Pork Belly T1 sandwich. It was so Full of fat I could not believe it. I couldn't hardly stand to eat it. I had to take it all apart and pull the fat off first. There was more fat than meat. It was terrible!

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Reviewed by Jean: 2.50 out of 10 on 4/21/2017
City/Location Reviewed: Pensacola FL 9thAve
Today 21April2017 I went to the drive thru at the 9th Ave location in Pensacola Florida. When I stopped at the mic the young lady ask for my order at which time I had a couple of questions. I ask my questions and the young lady never said another word. I gave my order. After a few minutes I drove to the window and the young lady never turned around to me and then walked away. Finally another lady walked to the window and finally opened it and never said a word. I asked her if they got my order, she said nothing and just shook her her no and didn't even ask I wanted anything. I just looked at her and told her I didn't have to buy anything there. This store does not make any money and should be shut down due to lack of business.

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Reviewed by cheryl: 7.00 out of 10 on 4/10/2017
City/Location Reviewed: lansing ks
I ordered 2 plain chickens sliders with reg ff was told they didn't have the reg ff when I got my food the sliders had cheese on them I took them back up front and the manager and cashier where standing there manager asked what is wrong with them I told her I ordered plain she looked at me and said they are plain I said no they have cheese on them she said will did you say no cheese I said no that I said plain then she said will that is plain and if you don't want cheese you have to say that I told her I did plain is plain I didn't say plain with cheese she say will then if you dont want cheese you will just have to wait 5 minutes or just eat the cheese I told her that I cant have cheese and if it will be that long just give me my money back and she rolled her eyes walked off put the chickens in the fryer I said again when she walked off just give me my money back I don't want them she didn't come back I had to walk into the drive thru and ask the guy working there if he would go tell her I just wanted my money back he said yes I can I heard him tell her and she said i'm not doing that you go up there and deal with her

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Reviewed by Julie: 4.00 out of 10 on 4/2/2017
City/Location Reviewed: Tejon Ranch, Ca.
My friend and I went into the store 1:45 Sunday afternoon. Order a Market Fresh sandwich and a chicken sandwich. Ordered Med coke informed there were no lids for the Med cokes. Ordered small coke informed they were out of small cups. Another girl behind the counter informed the girl taking our order not to sell anymore small onion rings because they were out of the small containers. A customer came out of the bathroom to complain they were out of paper towels. We went to the coke machine and went to grab some napkins all but one napkin holder was empty. We waited for our food so long that there was a big line standing up waiting for their food. When my girl friend asked about our food after about 15 minutes the guy told her it was going to be awhile, and it was about another 10 minutes. The girl that was in front of us in line came back with her food finally and was not happy as she slammed it on the table and said to her friend finally after 20 minutes. After we ate as we started out we passed the kitchen area, the floor was absolutely sickening. There was all kinds of food and garbage all over the floor. I feel like I did everyone there an unjust by not calling the health department. I know each store is different and ran by different managers, however I believe someone should check on this one.

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Reviewed by Jeanne Pauls: 4.75 out of 10 on 3/30/2017
City/Location Reviewed: North Fort Myers
I was charged $3.99 for a gyro I never ordered or received.

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Reviewed by Bacon cheddar lover: 10.00 out of 10 on 3/21/2017
City/Location Reviewed: Grande Prairie, Alberta
I pulled up to an Arby's drive thru and to my horror discovered you no longer provide the Bacon n cheddar sandwich!! Why would you change it??? I'm so disappointed!!! Please reconsider and bring it back!! Thank you!!

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Reviewed by jimmer: 6.50 out of 10 on 3/12/2017
City/Location Reviewed: Sturgeon Bay wi.
loaded curlyf fries were old & stale tasted like they were days old and warmed over . am hoping I don't sick from them.

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Reviewed by pook: 10.00 out of 10 on 3/11/2017
City/Location Reviewed: cambridge
This comment is in reference to the quality of a recently purchased deluxe fish sandwiches. When ordered last Friday at Arbys in Caldwell, Ohio, the sandwiches were excellent, hot and obviously fresh. Yesterday March 10, I purchased the same sandwiches in Cambridge, Ohio. Oh my !! They looked they had been prepared the day before and warmed up, or even the week before !!! Shame, shame !!

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Reviewed by Bill: 6.00 out of 10 on 2/20/2017
City/Location Reviewed: Bourbonnais, IL
Stopped at the Arby's in Bourbonnais, IL with a 2 can dine for 8.99 coupon thru the drive through. I had to remind the individual to give me the drinks when the food was given and got home only to find the cheese sticks were not in there. This is not the first time things have been a bit chaotic there, nor getting shorted. If it were not for the convenience of where it is at, we would most likely go to the one in Bradley. Too much joking around and not enough attention to doing there job. Disappointing for sure.

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Reviewed by LINDA : 7.75 out of 10 on 2/5/2017
City/Location Reviewed: Main @ Sample So Bend In
I stopped by Arby's on the way to work to get a Hawaiian FisH Sandwich w/a coupon for free small fries and a drink...I also ordered2 Molten Lava desserts ..The fries were delicious..the tea just fine..The sandwich was old dried up and the bun severely toasted, the cheese had turned colors from being dried out..but the veggies were fresh..the 2 desserts were ice cold so no molten lava today..I microwaved them at work..My name is on the coupon since i didn't get a receipt..Just thought you should know ..

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