|Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.
Arbys Customer Complaints and Reviews
Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.
Share Customer Service Reviews
Please answer all questions.
Thank you for the review.
Step#2 Share your review on TWITTER and FACEBOOK
There's an error occurred when saving your review, please try it later.
Latest Arbys Complaints and Reviews
Reviewed by Marie: 4.75 out of 10 on 1/27/2016
City/Location Reviewed: Southfield/1006
This crew needs to go back to training. Poor Jordon was not properly trained & the 3 co workers (including the mgr) were not very helpful in assisting him but complaining. Jordon was polite & trying but with no co worker assist he was not doing a very good job. The person that make the sandwiches was just putting them up there not advising him they were ready or to pack them. The MANGER was not neatly dressed(she actually looked nasty), her clothing was to tight. Actually she looked like she slept ready to roll; totally not management presentable. I order the small side kicker; would you believe it all 4 were overcooked(just short of burned) so there was no cheese inside just hollow dough. The gentleman ahead of me made them fix him another fry because they had been sitting 15 min. probably longer then that because I had been there 2-3 min making up my mind. While getting my order Jordon was explaining How the coupons worked the mgr came up & rudely asked him what was wrong he told he was explaining the coupons she rolled (I mean rolled) her eyes at him and never acknowledged me when I told her it was me not able to make up my mind. She rudely walked off looking back at him. I'm a trainer whoever trained this woman & MADE HER MANAGER needs to be retrained and reviewed. To top it off I live 5 minutes (10 in slow traffic) the FOOD was cold so that means it was not warm when I received it.
Reviewed by Sammy: 6.25 out of 10 on 12/29/2015
City/Location Reviewed: Eustis FL.Store#5616
When I went to eat I discovered I had forgotten my coupons and they wouldn't let me order the special without the coupon .So I paid more for a half order. Then the server Jessica didn't ask about sauce so I get all the way home and had none. I don't think I will be going back for awhile because when I told them about it they didn't care.
Reviewed by Gpowless: 1.00 out of 10 on 12/20/2015
City/Location Reviewed: Port hope on
Terrible. Fries c& sandwich cold. Kids meal chicken too spicey for adults. Never coming back.
Reviewed by Jean: 1.00 out of 10 on 12/17/2015
City/Location Reviewed: Paris, Texas
My husband and myself visited your store in Paris, Texas in the month of Dec. 2015 . The store was dirty, floors, trash, drink machine was nasty and also where you get your sauce. All counter and the windows had hand prints all over them. There wasn't anyone in the business eating and I will not be back as long as this store stays dirty and nasty. Three people were working behind the counter and they were just laughing and joking. Now I know why the last two time I have went there that there were no one in the store and this time it was dirtier then before.
Reviewed by Chris: 9.00 out of 10 on 12/13/2015
City/Location Reviewed: Fort Wayne/5054
I go to this location regularly, using drive thru. My orders have always been fresh, well made and served hot. Staff I've found to be pleasant and eager to please. I've tried pretty much everything on the menu at least once.
Curly fries-glad to see we can make substitutions. I think it would do well to get a different kind of potatoes...was surprised to read other Arby's have baked potatoes...how about a go with that?!...if have to have fried potatoes how about steak fries, sweet potato fries etc.
Great to see side salad being offered...good alternative to fried fare, and just the right portion
Can we get fish all the time, not just for Lent? (really enjoy)...think people might go for it...have heard number of comments to this effect
Am 'hooked' on your onion rings...made fresh and served piping hot
Have had your new Steak Fajita Flatbread twice...love ingredients and taste, HOWEVER, ate first one at home on a plate as soggy...today's I made mistake of having in the car...opened sandwich and big splash of juice squirted out. If I hadn't had paper towels handy I would have had a real mess on me and the car (even all the napkins didn't absorb it all)...juice needs cut back and flatbread is soggy, just can't stand up to the fixings...any way problem can be rectified without compromising ingredients and taste?
Kudos to 5054! You can tell them Chris said so...:>)
Reviewed by brett: 5.50 out of 10 on 11/1/2015
City/Location Reviewed: Tooele
it is completely unacceptable to pay 10.00 for a single order #5 med with large drink and get home less than a block away only to see that 1. no onion bun ( got a reg bun that is hard and stale) 2. curly frys that have been sitting so long that they are not only cold but taste at least a hour old. and a med. drink. Yes of course i could go have it replaced , but why should i have to go back out of my way when i should have received a hot fresh order. This is not fair nor how paying customers should be treated. i think as a business you should fix this i dont care how but if i dont have response in a weeks time i will post on ever possible site i can find on how poor of service this store is .
Reviewed by old man: 6.75 out of 10 on 11/1/2015
City/Location Reviewed: paris tn
I have been in this store 3 times in the last month always wash my hands before I eat each time the towel machine is out of order or no towels on 10 31 15 this was the story again and when I told the girl taking our order she just blew me off no comment or nothing so I told her again just a blank stare, later when we got our order the roast beef sliders were ok but the chicken strips were very hard and dry like the ones you would get at a gas station / puke and choke store at the end of shift, also when employees were cleaning the tables it was hit and miss with crumbs and sticky stuff remaining! Thanks for all don't think ill stop here again.
Reviewed by jody: 3.25 out of 10 on 10/22/2015
City/Location Reviewed: coffeyville ks
I JUST STOPPED AT ARBY TODAY AND ORDERED A NUMBER ONE CLASSIC. IT WAS COLD AND I MEAN COLD, SO WHERE THE FRIES. I AM A SENIOR AND LOW ON MONEY SO IT'S HARD FOR ME TO EAT OUT, SO I DON'T VERY OFTEN. THIS SANDWICH HAD BEEN MADE FOR AWHILE. I WAS REALLY DISAPPOINTED, SEEMED MY ALMOST $7.00 DOLLARS WAS WASTED.
Reviewed by titch: 1.00 out of 10 on 9/12/2015
City/Location Reviewed: monroeville pa
Visited this location and ordered chicken and roast beef sliders. They had obviously been made for quite some time. The cheese was congealed in the bottom and on the sides of the containers. We gave the roast beef one a try..it was cold and smashed together like someone had sat on it. The chicken one was totally inedible, there was a sliver of soggy crusted grey meat thrown at the center of the bun. I returned it to a customer service person with my complaint and his response was "oh ok no problem"". MY response was to inform him that yes, there is a problem. Coupled with the fact that we had to ask someone to clean the filthy table and that we stuck to the floor wherever we walked this is one place we have NO intention of returning to..ever and we will advise our family and friends to do the same.
Reviewed by Jamie : 6.75 out of 10 on 8/28/2015
City/Location Reviewed: Marshalltown,IA
Went there and bought 3 beef and chedders. Got the sandwiches home to eat and there was hardly and meat on them. I've had sandwiches from there before and they were loaded with beef. Just thought I'd say something or ask is there a certain amount they have to put on.
Reviewed by not abable: 1.00 out of 10 on 8/28/2015
City/Location Reviewed: Crestview FL
The service that I received from our employee Matt was bad and not friendly or nice.
Reviewed by Jack: 4.00 out of 10 on 8/16/2015
City/Location Reviewed: Hickory Hills Il,
Arby's new Italian sandwich Has anyone seen the add? And then ordered the sandwich? What a rip off this was!!! ever again!
Reviewed by Judy: 8.75 out of 10 on 7/20/2015
City/Location Reviewed: Marion, In.
Our friends, my husband,mom, and myself were very dissapointed,and to be
honest. very upset that you have again discontinued your baked potatoes!
Why?????, when there are so many people who enjoy them.
PLEASE BRING THEM BACK!!
We are now going to Wendy's for our baked potatoes. Every time we go there you are losing our business and others too. We will still occassionly eat at Arby's
but not nearly as often as before without the baked potatoes.
Reviewed by Lisa: 10.00 out of 10 on 7/4/2015
City/Location Reviewed: 138 firehole ave west Yellowstone Mt
It was the best experience with the nicest people I have ever met at an Arby's it would be amazing if all of your stores in the US had people as nice as the ones in Montana in West Yellowstone on Firehole Avenue
Reviewed by James: 7.00 out of 10 on 5/31/2015
City/Location Reviewed: Ajax, Ontario
Normally it is good service but today amazed me. When I asked for a drink with no ice, I was given a drink that was only half filled. I had also asked for Arbuckle sauce but forgotten to be put in the bag. After pulling out of the drive thru I though it would be best to check the order and they forgot my curly fries. When I went back in to get them I had to wait for them to be made. So in the end I had fries to hot to eat and cold sandwiches by the time I was ready to eat. The worst of it all was the attitude from the girl who served me when I went back in. It was if I was inconveniencing her with this and was looked at with anger that I was there. 5/31/15 @ 1:06pm
Reviewed by Flossie's: 5.50 out of 10 on 5/28/2015
City/Location Reviewed: Richmond
I requested a hot fresh chicken, they said I would have to wait 20 minutes. No problem after about
10 minutes they gave me the old dry over cooked I said I did not want and 2 pieces of hot, as if I didn't know the difference. Really, I agreed to wait and they still gave me what I ask not to be given.
Not again and I will be sure to let others to be aware of that poor customer service. This was a Thursday evening, dinner time.
Reviewed by boo: 1.00 out of 10 on 5/2/2015
City/Location Reviewed: Aurora, Indiana
On Saturday May 2, 2015 went to the drive through, they took our order and for fifteen minutes in line we waited. Got our order and parked to see if they had given us all that we ordered. Lo and behold they didn't. Went back in to get sandwich that they had forgot to give us and again I had to wait without anyone in line but me. That place needs to have a complete over haul. I will not go there again. You have lost one very dissatisfied customer. I sure don't know what kind of manager runs that store, but he or she don't know what they are doing. Please do not sent me any coupons. I have spent my last 28.00 dollars there.
Reviewed by Poor Management: 5.50 out of 10 on 3/21/2015
City/Location Reviewed: Walterboro, SC
I stopped at Arby's in a small town called Walterboro in SC today. Let me state that I am a DM for a major company. I was so surprise to experience the disconnect between the manager that was on duty and the team members. Michael is his name. He walked around as if he owned the place. I observed team members talking to him and he did not respond. It appeared that one team member did not know what she was suppose to be doing and when she more than once asked Michael what did he want her to do he simply ignored her. Michael represents what no company should want for a manager. It is obvious that he has issues that he needs to address. He simply appears to be prejudice and this is type of case where companies will loose good employee's, future managers because of those current managers who are undercover racist. If Arby's continues to allow this type of management to operate there business then they are going to run into a legal matter. The bottom line is this great employees makes a great company and Michael is not one of them. I hope that someone from Arby's corporate office will visit location and talked with the team members there, because what I witness today should never take place at any establishment.
Reviewed by candace: 5.75 out of 10 on 2/24/2015
City/Location Reviewed: Edmonton, AB, millwoods town center
Hey the people were Nic but I ordered 2 fish sandwiches for $7 at 8:45pm near mall closing and the sandwich was very sloppy way to much sauceso it was sour and disgusting I ended up giving it away. You can tell they wanted to go but next time they should just close instead of making me waste my money.
Reviewed by Desi: 7.75 out of 10 on 1/3/2015
My husband and I just went thru at the Arby's on Beach Blvd in Buena Park, CA. We always go here since 1987. For the first time we were treated so rude, not funny. At first we ordered with a very sweet sounding girl and our order came to $25 something. When we got to the window a very very rude man said our total was $33 something. When we asked why he got irate... really?? Unprofessional!! We didn't even get a THANK YOU!! I think his name was Bryan... that is what my receipt says... won't ever go back again!! Too many places to choose from!! I chose to eat here with my husband and it was a BIG MISTAKE!!
Thank you for your interest in Arbys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.
More Complaints and Reviews in This Category