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Arbys Complaints

Arbys Complaints

Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.

Arbys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.

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Latest Arbys Complaints and Reviews

Reviewed by Ray: 10.00 out of 10 on 8/17/2017
City/Location Reviewed: Restaurant #1742

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Reviewed by Trippydo : 7.25 out of 10 on 8/11/2017
City/Location Reviewed: Jesse jewell. Gainesville ga
Waited in line at the drive thru for 20 minutes. Many cars left. I asked at the window what the problem was and was told that they only had 4 people working. Ridiculous!

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Reviewed by Geno: 8.25 out of 10 on 8/6/2017
City/Location Reviewed: Richmond Va
I had dinner there last night , ordered Soup and a sandwich... The Soup was very cold, I asked to have it re heated which it was But so Hot I had trouble eating it again... By that time my sandwich had gotten to cold to enjoy, I have eaten in this unit for many years and NEVER hada problem, but this was very bad to enjoy! Geno

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Reviewed by Sunflower: 1.00 out of 10 on 8/2/2017
City/Location Reviewed: Gallup, NM
Arbys (Store # 1462) in Gallup, New Mexico. The store provided poor service on numerous occasion. They overcharged me for special price advertised food items. The cashier was argumentive and responds with poor customer service. Today, August 2, 2017, I was charged $4.99 for food items that is 2 for $6.95, and I was served, to go, sandwiches that had very tough meat. It was very hard to chew on that I had to trash the sandwiches. Today was the first time I went back after staying away for several months, because of the poor service I was receiving. After several months, I find the service has not improved. Actually, no stars for this ARBYS.

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Reviewed by Jean: 2.75 out of 10 on 7/25/2017
City/Location Reviewed: Albany, GA
After seeing the ad for BLT with thick bacon I decided I would try it (especially since I love bacon). First I thought my wait was a little longer than it should have been considering I was the only customer at the counter and one of only four in the establishment. But I let that go since drive thru was steady. When the cashier asked me what I wanted she referred to me as "honey" which I don't think is appropriate to be addressed with that endearment as a customer and total stranger. When I got home and looked at my BLT (that I was so looking forward to) the bacon was cooked BLACK. I did not take it back but I will not be purchasing anything else from that particular store and will advise everyone I know NOT to go there either. My purchase was at store #0686, July 22, 2017 at 7:02PM for $6.31, cashier Tina2518.

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Reviewed by anna: 6.00 out of 10 on 7/18/2017
City/Location Reviewed: Henderson KY
I love turkey & swiss on BREAD. Yesterday at arbys was on some kind of thick cold roll. was not an improvement. don't mess up a good sandwich.

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Reviewed by carolnray: 3.00 out of 10 on 7/15/2017
City/Location Reviewed: Cedar Falls, Iowa
We do NOT normally dine at Arbys, but, the triple thick bacon and brown sugar, got us to stop in. I thought that I could get a sandwich, with just the bacon. I was told to get the BLT, and leave off everything except the bacon, which I did, and added a slice of cheese. I asked is there a senior discount (I'm 76 years old) Yes was the answer. Got the food--Paid--then set down to eat. Reading the receipt and discount was $0,00. So I went back up to counter, while standing in line, I seen, Trevor M. hand a young lady a cup for pop, after a min. or so (handling the cup all the while) she decided that she wanted a different size cup, so he give her a new cup, took the old cup and put it back in the stack of fresh cups, instead of throwing it away. (nasty) If he done this like nothing was wrong, what other unsanitary things are going on? My receipt says Arby's #6022 7/14/2017 11:35:23 AM GM-Tabathe---I wont be back anytime soon.

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Reviewed by que: 1.00 out of 10 on 7/11/2017
City/Location Reviewed: airport blvd mobile, al
the service was awful very rude employees will never visit this location again.

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Reviewed by cyn1heart: 1.00 out of 10 on 6/24/2017
City/Location Reviewed: 4030 s great sw pkwy
this was the nasty sandwhich I ever seen the smoke house potbelly I wouldn't have gave it to my dog it was bad enough that they forgot it and when I went to go get it a day later you would think they would have made it perfect burt it look like SHIT I will never go back and I put it on facebook and the comments were so right who ever the cook was should lose his job for sending that sandwhich out to a customer

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Reviewed by dana boyd: 7.25 out of 10 on 6/12/2017
City/Location Reviewed: Midleothian, Tx
I have been an Arby's customer since back in the 60s.. love the classic Arby or beef & Cheddar & also potato cakes.. Got a coupon last month for a free Arby if buy a drink or fry.. Been sick & not out for a while.. Decided to drive to my favorite store in Burleson, Tx (18 miles).. Closed for re-model.. ok, that happens... drive back 18 mi to house & 15 mi the other way to Midleothian , Tx  Arby in truck stop.. ordered my free Arby's told had coupon, ordered a drink, & ordered a potato cake.. drove the 15mi back home .. Arby's great, drink good.. Potato cake tasted like left over from last year.. Hard as a rock, could taste nothing but old grease.. Was looking forward to my potato cake & just ruined my meal... Oh, & when went to pay the lady tried to charge me full price & I told her about coupon on speaker... says forgot.. --  Dana Boyd, 9216 County Rd 505, Alvarado, Tx. 76009.

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Reviewed by Don: 5.50 out of 10 on 6/4/2017
City/Location Reviewed: 393 S 8th St.Colorado Springs, CO
At 4;59 p.m on June 4, 20107, I was at Arby's located at 393 South 8th Street in Colorado Springs, Colorado. I ordered a Turkey Sandwich and Swiss on wheat and a cherry turnover. I showed host # D2083 my military I.D. card and asked if they gave military discounts and the host replied yes. I looked at my receipt after I got home to discover that host # D2083 did not apply the discount to my purchase. He should be reprimanded. If I told all my military friends or reported that to the base public affairs office, they would probably bar all military people from doing business with Arby's. What a price to pay for an employee not doing what is required. I'm not going to report it but if I did, your business would suffer a great loss. Don S.

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Reviewed by B: 4.75 out of 10 on 5/29/2017
City/Location Reviewed: Ohio
I was in the restroom in store unit# 06311 the same time one of the workers was in there....when she got through using the restroom she didn't even bother to wash her hands after going back to work.....really disgusting to know that the people handling your food do NOT wash their hands when they go back to work......if I had not already eaten we would have left right then and gone to somewhere else!!

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Reviewed by lee frazee: 4.00 out of 10 on 5/27/2017
City/Location Reviewed: bryan, ohio
i just came from the arby's in bryan ohio and was VERY disappointed with the experience. my wife and i purchased the brisket meal and exchanged the fries for the potato cakes which were NOT ready. the employee that waited on us was so gothic and very UN-POLITE. the woman, which i believe was the manager, again very gothic with what appeared to be sores on her arms. with being in a customer service establishment, this is not what i would want to greet my guests. once we received the potato cakes, i could NOT finish the sandwich as i started to get stomach cramps and ended up getting sick. needless to say, i will not visit this arby's again and i will make sure i let my friends know of my experience.

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Reviewed by Max: 9.50 out of 10 on 5/26/2017
City/Location Reviewed: Calcutta Ohio
Store 5305 We have several times today included tried to use our gift card to purchase our order. Three times in the past year this store's registers did not honor our gift card. As a senior who often receive gift cards to Arby's because they know how much we like to eat there it is not acceptable. We each time are told they are not set up or programmed. The manager spoke with us an advised they have contacted by phone twice today to have this problem resolved. I would think that a large company like Arby's would have knowledgeable personnel to resolve this at their stores. It is very inconvenient and if we had not had money on us we would not have been able to eat. We really like this store and I'm sure other stores have this problem. The food and staff are great. Please let us know when this problem has been resolved as we eat there at least once or twice a month. I'd hate to have to have our kids get gift cards from Wendy's or McDonalds as we prefer Arbys. Looking forward to hearing from you on this matter. Thank you Max

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Reviewed by judy: 5.50 out of 10 on 5/24/2017
City/Location Reviewed: south bend indiana
we used the drive thru and received the wrong order AGAIN!!!!! we were trying to taste your new pizza slider....

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Reviewed by fish hater: 3.25 out of 10 on 5/22/2017
City/Location Reviewed: phoenix
Why are you frying your onion rings & chicken tenders in the same oil as you fish sandwich??????? Its make my tenders & onion rings nasty. When I asks your store Mgr. SHE treated me like Shiiiiii You lost a long time customer, !!!!!!!

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Reviewed by NH: 7.00 out of 10 on 5/20/2017
City/Location Reviewed: Duluth , Ga / Pleasent Hill Rd.
Lets see where to start this has got to be the worst place I have ever been. 1) Worker outside talking on the phone with his plastic gloves on for some reason. 2) Order was completely wrong but I will give them a break and let that slide even though other customers came in and where correcting mistakes while I ordered. 3) One sandwhich literally had a bite mark taken out of the top of the bread. First time I ever seen that anywhere. 4) Upon going all the way back to correct my order I asked for a manager which first the cashier claimed to be the manager but then had a change of heart and decided to walk to the back where I guess an unhappy customer was no concern to them. Maybe it is not the managers job to talk to customers since they just hid in the back and never came out. For all I know there was not even a manager on duty. Who ever that manager was has obviously no business running a store. Place was trashed workers just hanging out in the lobby not doing anything along with the issues listed above I was so disguested after all that I could't even eat. This place just needs to be shut down. Keeping it open will jist embarrass the franchise name and lead to further complaints unless serious changes occur. It was a shame too Arby's was one of my favorite places until my experiance today. Now I will never be back and have no reason not to share my experiance with everyone every way possible. I called the complaint line as well atleast the gentlemen on the phone was understanding and showed concern since no one working in the store seemed to care at all. Just wanted to share my experiance here incase I can save 1 person from that horrible restruant. Maybe I am over reacting but I am still considering contacting the state DPH just because I am worried someone who eats there may get sick. I would just feel bad if I sat idle and let this go and someone ends up in bad shape because I did not speak up.

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Reviewed by chaddy: 5.75 out of 10 on 5/6/2017
City/Location Reviewed: grande prairie, alberta
may 6 2017 6:05pm went in to order 3 potatoes , 1 deluxe ,2 butter was told they were out of potatoes and I would have to wait 20 minutes for them or sub in a sandwich for them which I did got home pulled out the deluxe potatoe it was all smashed up and the fixing were just thrown on look like some one dropped on the floor LAST TIME THEY WILL SEEE MY BUSINESS

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Reviewed by Pam: 4.75 out of 10 on 5/3/2017
City/Location Reviewed: Edwardsburg
I went to get a sandwich today for lunch through the drive through. I for the first and last time tried the Pork Belly T1 sandwich. It was so Full of fat I could not believe it. I couldn't hardly stand to eat it. I had to take it all apart and pull the fat off first. There was more fat than meat. It was terrible!

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Reviewed by Jean: 2.50 out of 10 on 4/21/2017
City/Location Reviewed: Pensacola FL 9thAve
Today 21April2017 I went to the drive thru at the 9th Ave location in Pensacola Florida. When I stopped at the mic the young lady ask for my order at which time I had a couple of questions. I ask my questions and the young lady never said another word. I gave my order. After a few minutes I drove to the window and the young lady never turned around to me and then walked away. Finally another lady walked to the window and finally opened it and never said a word. I asked her if they got my order, she said nothing and just shook her her no and didn't even ask I wanted anything. I just looked at her and told her I didn't have to buy anything there. This store does not make any money and should be shut down due to lack of business.

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Thank you for your interest in Arbys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.

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