|Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.
Arbys Customer Complaints and Reviews
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Latest Arbys Complaints and Reviews
Reviewed by lucy phillips: 7.00 out of 10 on 12/20/2013
City/Location Reviewed: 3184 peters creek parkway
this was my first visit to this location cause I was going to my daughters and was bringing food, at the call box things went wrong, the person waiting on me kept interrupting and I had a hard time getting my order, im 74 and I do have a little problem hearing, but I know what to order, I had written it down, I ordered turkey club combo made bigger with 6 mozzarella sticks, had to pay extra for that, second combo was a chicken bacon swiss combo with 6 jalapeno poppers, made bigger and I had to pay extra for the jalapeno poppers, and my food was a roast turkey farmhouse salad with light Italian dressing, I got to window and got my bags, I aksed for some kind of horsey sauce for my daughters combo and she acted like she didn't even hear me, closed the window, when I got to my daughters, our order was totally different I think we got someone elses food, my daughter called them twice and we was put on hold and no one came to phone, I called and person I needed to talk to was out, this was December 7, 2013, we got no satisfaction so my daughter found this site, actually shes writing it, we got some kind of beef combos with curly fries, none of us eats beef or pork and that's why we love arbys, im a diabetic so the salads are great for me, we didn't get a salad, I usually go to the one close to my home on university parkway close to walmart, I hope you will fix this for us, it was a waste of money and im on disability, thanks
Reviewed by Anneliese: 10.00 out of 10 on 10/25/2013
City/Location Reviewed: Gloucester, Ontario, Canada (2409)
I am very busy, so I often buy fast food on the way home from work for my boys. I have been to several fast food places, but none have been as consistent and genuinely nice as the people at Arby's on 2000 Montreal Road, Gloucester,
I have probably been there about 10 or more times over the years.Not once was the service average. It has always been outstanding. As a student, I used to work in the fast food industry, so I truly appreciate good service.
In my opinion, they deserve to be recognized for excellent customer service
Reviewed by Sharon: 4.25 out of 10 on 9/21/2013
City/Location Reviewed: Chickasha
Service was very slow. Bought 2 French dips. Meat was cold. Au jus was body temp @ best. Had to go home & warm them to eat them.
Reviewed by John D.: 6.00 out of 10 on 9/13/2013
City/Location Reviewed: All
Please change your ads...they are absolutely awful! I am soooo sick of your "arrogant investigator". You ads are on constantly and they are just awful. They are not making me want to go to your restaurant.
Reviewed by M Cheeks: 7.00 out of 10 on 9/12/2013
City/Location Reviewed: Duluth
I ordered the new turkey club without cheese and bacon. After I got home I realized they had given me a small plain roast beef sandwich. So I only at my fries. the next day I returned the sandwich and explained situation to this guy. He interrogated me as if I was lying about the sandwich and questioned me over and over about this one turkey sandwich. The he walked off with an attitude. What I brought to his attention is that the customer was inconvenienced, i am the one that should be upset not him. So he got better after my speech on customer service. i left the store still feeling highly offended.
Reviewed by D: 5.50 out of 10 on 8/3/2013
City/Location Reviewed: charelston
I go to the Sam Rittenberg West Ashley location a lot, but less lately...a lot less.
in the last 2 months, when I come by in the morning, all too often they are out of something major on the menu....croissants, eggs, ham for example. This is new. It didn't happen until the last couple months. People seem poorly trained as well. That also never seemed to be a problem until the last couple of months. Some one is poorly dealing with ordering resupply. I noticed the old manager left a couple of months ago and it appears that was when problems started. I've started going to other places for breakfast given the odds now that Arby's is going down.
Reviewed by Leigh: 8.00 out of 10 on 6/25/2013
City/Location Reviewed: Lexington, KY
Just stopped by my local Arbys to get my new addiction only to find out that it was a seasonal item. I absolutely loved the Kings Hawaiian bread Arbys and am crushed to find out it is no more. This sandwich brought me back to Arbys and I was eating there at least twice a week. I actually left today without purchasing anything as that was the reason I would go. Can't this be made a permanent menu item? I've sold everyone on this sandwich and now it's gone. Extremely disappointed. The best sandwich I've had in years.
Reviewed by usa arbys lover: 8.50 out of 10 on 5/14/2013
City/Location Reviewed: sarasota arbys
Went to arbys and tried the new Reuben. New to me anyway and the service behind the counter was friendly and just great. I have been a long time customer and will look forward to my next Reuben.
Reviewed by jimi: 1.00 out of 10 on 4/23/2013
City/Location Reviewed: Jacksonville, NC
In response to your e-mail to me concerning customer service #529994. I was contacted by e-mail and was offered a coupon for free product. As I stated, I will NEVER go to your store in Jacksonville, NC or anywhere else. I dear nothing but bad comments about any of your stores. I don't know what the hype is about the Reuben, I found it not to be as advertised and thought the sandwich left a lot to be desired and not as advertised..I would score you a zero on product and customer service.
Reviewed by Tom: 1.00 out of 10 on 4/21/2013
City/Location Reviewed: Roswell, NM
I recently stopped at the local Arby's to try one of your new Ruben Sandwitch. After spending nearly $10.00 ($9.95) for the sandwithch deal I was really looking forward in satisfying my hunger. After the first bite I realized that I should have gone to another fast food store. The pictures that you show in your advertisements show a great amount of meat and sauerkraut on the sandwitch but when it came to mine there was less that half the amount that you show. After biting into the sandwitch I found the meat to be very chewy and rubber like and to say that I was disappointed would be an understatement. I don't know where you found the people in your ads that raved about the sandwitch but imagine that they were paid a considerable amount to say the thing they did. Its tobad that what you advertise is not what the consumer gets when they go to one of you stores.
In closing this experince has really left me not wanting to return to Arbys. I don't expected to get a response from your company but thought that I should express my concerns.
Thank you.Tom Boor
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