|Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.
Arbys Customer Complaints and Reviews
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Latest Arbys Complaints and Reviews
Reviewed by Chester Feagin: 5.00 out of 10 on 7/21/2014
City/Location Reviewed: Mobile,AL Arby's #1891
I sent you an e-mail on Jul 2, 2014 which I received an automatic reply. I as for you to explain why I was being charged for water at this location and not at the others. I am a diabetic and have a kidney disorder and can not drink the carbonate beverages as much as I would like to. I am 88 years young and have a lot of friends through the Alabama and Mobile area with a very large e-mail base. Do I need to tell everyone about this experience or will you please explain your policy that exits in one location and not all. Some of the other fast food restaurants have a courtesy cup for those who cannot drink the carbonated drinks. Your automatic reply said someone would be in touch with me about this. No reply or contact as of to date..
251-661-7660 Cell 251-490-2246
Reviewed by jch: 5.75 out of 10 on 6/4/2014
City/Location Reviewed: farmington mo
the brisket sandwich was 50 percent uneatable it was full of grissle so tough that you had to spit it out it does not help to complain to mant so you need to have better controll over your product that is the worst brisket i have ever tryed to eat
Reviewed by Linda Pargman: 6.25 out of 10 on 5/9/2014
City/Location Reviewed: Monticello Mn
Arby's has been a positive experience for my family until today. I ordered two turkey salads and they were tasteless and poorly made. The salad was very small and the few tomatoes were pale and waterlogged The turkey was bland and there was little of it. I think you got the picture of this salad. I had the exact salad in the Coon Rapids Mn location and it was great. For $10.67 this was a poor product. My order # 202065 on 5/8/2014
Reviewed by VictoriaLP: 7.75 out of 10 on 5/8/2014
City/Location Reviewed: Walterboro, SC 29488
I just went to our local Arby's and ordered two meals, of which I was owed for a mistake they had made previously. When this mistake happened I told the manager I was starting my diet the next day so I could not come back into town and get the right meal of which they had given me the totally wrong things before. That is would be a couple of months when I had lost my weight and to make sure I wouldn't have any problem when I did come back, and she ASSURED ME that it would be NO PROBLEM. Well the girl on duty at the window couldn't find my name and she went to the so called manager on duty who had no name tag on, but I asked her name and she said Misha. and she was the manager and she did not see my name and couldn't reach the other manager so she was not giving me my meals. I told her I was promised no trouble whenever it was I decided to come back and she told me I wasn't going to get them and SLAMMED THE WINDOW SHUT IN MY FACE, while I was still talking and walked away. That is the worse I have ever been treated at a local restaurant and she practically called me a liar saying "if your name was written in the book" I don't see it! Who would just come up with a stupid lie just to get free food, I WOULD NOT!!!! She looked like no manager and her hair was raggedy and she looked very unkept, I can't believe she would actually be a manager looking and treating people like that. I want satisfaction and I believe she needs to apologize because the other workers just stared at us like we were the ones in the wrong. And they all turned their backs on us. I called the complaint number as well and all I got was a recording, so I'll keep going until someone makes this right!
Reviewed by MARINE: 6.00 out of 10 on 4/22/2014
City/Location Reviewed: capitol dr brookfield, wi.
my son and i went to the ARBYS store closes to the steins nursery on 132 capitol dr with my grandson,we ordered 4 sandwiches a regular and curly fries . we hadn't had a arby's sandwich for along time . i was suppose to be a treat for us.
when we got back home there were 4 sandwichs, which were dryed- out and cold, but only curly fries. we started to eat our lunch what a disappointment .we live a distance away and my grandson did want to drive again. or we would have taken our order back.
yours truly a sad arby's custmers
the unit #7035 check #390 on 4/22/2014
Reviewed by big b: 8.75 out of 10 on 4/14/2014
City/Location Reviewed: seven hills
I ordered a beef and cheddar, it was cold and the bun was hard, my
fries were also cold and it took rather long in the drive thru for not
Reviewed by None: 1.00 out of 10 on 4/6/2014
City/Location Reviewed: Catonsville, Md 21228 Store #7572
On April 5th, 2014 at 6:40pm I went to Arby's after church as I have done for the last several months. My standing order was a Ruben sandwich, small curly fries and a small drink. This was the last time I will purchase anything from this or any other Arby's. It was a takeout order. MY MISTAKE. Paid for food, checked the ticket and asked if or why I had not been giving my senior discount. The cashier stated "You gotta ask for it" and walked away to the back of the store. Upon arrival at home, opened the bag, the curly fries container was half full, the corned beef could have been fit on one side of the sandwich and the sauerkraut was 3 pieces.
What a joke. I have told all of my family not to go to Arby's and explained why.
My other 5 visits were bad, but this ended my involvement, this was the worse.
I spend a lot of time in the Midwest, will not be going out there either.
So sad. Do you really care?
Now I can't submit my review unless I give you a star. What kind of joke is that.
Reviewed by Meatless in Ajax: 6.00 out of 10 on 3/18/2014
City/Location Reviewed: Ajax, Durham Region
I went to an Arby's this evening to pick up the new Ruben sandwich. I went to through the drive-through. I received my sandwich and unwrapped it and took a bite. Then I looked at it and I noticed that there was hardly any meat inside the sandwich. I thought maybe all the meat went over to one side of the sandwich, so I checked the other house and that half did not have very much meat in it either. So I went inside and I returned the sandwich. I was given my money back and the only explanation they had is that they portion it out and put it in the sandwich. If that is the truth then your portions are much too small for the amount of money that a customer is paying for the sandwich. I would not return to Arby's if they are that cheap with their meat portioning. Or, I'll stick with the best thing on the menu-- the jr. Deluxe!
Reviewed by lucy phillips: 7.00 out of 10 on 12/20/2013
City/Location Reviewed: 3184 peters creek parkway
this was my first visit to this location cause I was going to my daughters and was bringing food, at the call box things went wrong, the person waiting on me kept interrupting and I had a hard time getting my order, im 74 and I do have a little problem hearing, but I know what to order, I had written it down, I ordered turkey club combo made bigger with 6 mozzarella sticks, had to pay extra for that, second combo was a chicken bacon swiss combo with 6 jalapeno poppers, made bigger and I had to pay extra for the jalapeno poppers, and my food was a roast turkey farmhouse salad with light Italian dressing, I got to window and got my bags, I aksed for some kind of horsey sauce for my daughters combo and she acted like she didn't even hear me, closed the window, when I got to my daughters, our order was totally different I think we got someone elses food, my daughter called them twice and we was put on hold and no one came to phone, I called and person I needed to talk to was out, this was December 7, 2013, we got no satisfaction so my daughter found this site, actually shes writing it, we got some kind of beef combos with curly fries, none of us eats beef or pork and that's why we love arbys, im a diabetic so the salads are great for me, we didn't get a salad, I usually go to the one close to my home on university parkway close to walmart, I hope you will fix this for us, it was a waste of money and im on disability, thanks
Reviewed by Anneliese: 10.00 out of 10 on 10/25/2013
City/Location Reviewed: Gloucester, Ontario, Canada (2409)
I am very busy, so I often buy fast food on the way home from work for my boys. I have been to several fast food places, but none have been as consistent and genuinely nice as the people at Arby's on 2000 Montreal Road, Gloucester,
I have probably been there about 10 or more times over the years.Not once was the service average. It has always been outstanding. As a student, I used to work in the fast food industry, so I truly appreciate good service.
In my opinion, they deserve to be recognized for excellent customer service
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