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Arbys Complaints

Arbys Complaints

Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.

Arbys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.

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Latest Arbys Complaints and Reviews


Reviewed by Mystc: 7.00 out of 10 on 12/6/2017
City/Location Reviewed: Lehigh Acres, FL #7978
I love the smoked pork belly sandwich. However today, at 10:19 a.m.. I ordered one smoked pork belly sandwich and also 1 chicken bacon swiss sandwich and a medium Dr. Pepper for a total of $13.12. When I got home and started to eat the pork sandwich, it was so dry and hard, I was unable to eat it. It was horrible. Checking on the chicken sandwich, I discovered a very thin piece of chicken, opposite of what the picture showed, and alas, it was also very dry and hard. Since I live over 12 miles away, I didn't return the sandwiches and complain. I buy the pork belly whenever it is featured and usually have no problems. This is the second occurrence of the sandwich meat being very dry and hard. I really would like a refund. Just so you know, I still intend to purchase this item.

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Reviewed by Disapointed: 6.25 out of 10 on 12/5/2017
City/Location Reviewed: Rhinelander
I was on the phone with my wife and overheard the most bizarre exchange between my wife and the drive through attendant. Basically the drive through attendant ended up throwing my wife's credit card out the drive through window. The card landed somewhere in the lane. To my wife's shock she exclaimed.. That was my credit card. "YUP" was the only response from the employee! That's it - YUP, I threw your card at you, now you have to go park the car, leave our child, search around in the drive through traffic on this wintery day of high winds and subfreezing temperatures to try to find our credit card that was thrown at us. No appology, no help, no I'll be right out to help stop traffic and look for your card... just a RUDE ASS "YUP" VERY Disappointed.

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Reviewed by NONE: 5.50 out of 10 on 11/26/2017
City/Location Reviewed:
I have tried to get coupon and have filled out form and then told coupon will be email BUT NO COUPON FOR ROAST BEEF WHEN PURCHASING A DRINK HER IN VENICE FL

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Reviewed by Bill: 4.75 out of 10 on 11/12/2017
City/Location Reviewed: Crossville Tennessee
I have been to the ARBYS here in Crossville several times and have been able to get in once. there is only one cash register there. The other three have been removed. There is only one girl doing the cash register and she has to get the meal too. The drive-in is so busy a lot of the customers get annoyed and leave. The inside is the same there are about 4 out of 5 customers that leave. This is the worst restaurant in town. The food is excellent, but impossible to get.PLEASE, PLEASE PLEASE get something done about this.Either get some better management or close the place down. Thank you for listening. I love ARBYS but can't get waited on.

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Reviewed by Dave: 6.25 out of 10 on 10/13/2017
City/Location Reviewed: N. Warren PA
I am a regular loyal customer at Arbys. Today I went over and ordered a 1/2 lb RB and a drink from the pick up window. When I began eating it, I found it to be dry and hard to eat, not like it usually is. I had to throw most of it out. store 6007. order 383. 10/13/17. Cashier Terri (but it wasn't her fault, she was very nice). 4:16 pm. I'm afraid to ever go back! Thank you Dave 814-706-7845

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Reviewed by sandy: 3.25 out of 10 on 9/20/2017
City/Location Reviewed: dubuque, iowa
I just went through the drive through and had ordered a French dip sandwich and returned to work. I opened the box to eat my sandwich and notice a black hair inside the sandwich. I called them and told them and they are sending me a VIP card. My question is why aren't employees wearing hair nets and gloves. That is the most disgusting thing find someone else's hair in your food. Will not return

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Reviewed by Deb: 7.75 out of 10 on 9/8/2017
City/Location Reviewed: Uniondale
My recent experience was not good. First the hand dryer in women bathroom did not work and there was no toilet tissue. I ordered a turkey sandwich meal and the lettuce was so wet that the mayo dripped out of the sandwich and I was lucky to see the turkey. I thought all of sandwiches would like the roast beef sandwich THICK I don't know if I would continue going there. New store in East Meadows on Hempstead Turnpike Score: 4.5

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Reviewed by granny: 5.00 out of 10 on 9/1/2017
City/Location Reviewed: winter haven Fl
We got our food alright. We paid for our drinks. Went to get ice .After many tries I went the cashier ,Rafal. He said there was no ice because the machine was broken. I said I want my money back for drinks because I do not like warm soda. Another employee came & said they ice in back. More people came & were told no ice at all. If that was the case why wasn't there a sign when you order your food. Second thing the tables were not clean. I took my friend there because she never had eaten at Arby's. Needless to say you not only did you loose us but I am sure the others there today will think twice about going again

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Reviewed by momfloyd57: 4.00 out of 10 on 8/22/2017
City/Location Reviewed: Oxford Al
Went tp drive up and ordered my food went to window and was told they were out of sauce they should have said that when I ordered not after all was paid for also ordered French dip the broth was so cold it felt like it could have been in freezer I will say I do not intend to go back there again... The girl was laughing when she said they had been out of sauce for a couple of days.. not funny....I don't know about the other place but the one in Oxford Commons is a joke...

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Reviewed by Ray: 10.00 out of 10 on 8/17/2017
City/Location Reviewed: Restaurant #1742
DONOVAN PROVIDED GREAT CUSTOMER SERVICE!!

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Reviewed by Trippydo : 7.25 out of 10 on 8/11/2017
City/Location Reviewed: Jesse jewell. Gainesville ga
Waited in line at the drive thru for 20 minutes. Many cars left. I asked at the window what the problem was and was told that they only had 4 people working. Ridiculous!

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Reviewed by Geno: 8.25 out of 10 on 8/6/2017
City/Location Reviewed: Richmond Va
I had dinner there last night , ordered Soup and a sandwich... The Soup was very cold, I asked to have it re heated which it was But so Hot I had trouble eating it again... By that time my sandwich had gotten to cold to enjoy, I have eaten in this unit for many years and NEVER hada problem, but this was very bad to enjoy! Geno

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Reviewed by Sunflower: 1.00 out of 10 on 8/2/2017
City/Location Reviewed: Gallup, NM
Arbys (Store # 1462) in Gallup, New Mexico. The store provided poor service on numerous occasion. They overcharged me for special price advertised food items. The cashier was argumentive and responds with poor customer service. Today, August 2, 2017, I was charged $4.99 for food items that is 2 for $6.95, and I was served, to go, sandwiches that had very tough meat. It was very hard to chew on that I had to trash the sandwiches. Today was the first time I went back after staying away for several months, because of the poor service I was receiving. After several months, I find the service has not improved. Actually, no stars for this ARBYS.

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Reviewed by Jean: 2.75 out of 10 on 7/25/2017
City/Location Reviewed: Albany, GA
After seeing the ad for BLT with thick bacon I decided I would try it (especially since I love bacon). First I thought my wait was a little longer than it should have been considering I was the only customer at the counter and one of only four in the establishment. But I let that go since drive thru was steady. When the cashier asked me what I wanted she referred to me as "honey" which I don't think is appropriate to be addressed with that endearment as a customer and total stranger. When I got home and looked at my BLT (that I was so looking forward to) the bacon was cooked BLACK. I did not take it back but I will not be purchasing anything else from that particular store and will advise everyone I know NOT to go there either. My purchase was at store #0686, July 22, 2017 at 7:02PM for $6.31, cashier Tina2518.

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Reviewed by anna: 6.00 out of 10 on 7/18/2017
City/Location Reviewed: Henderson KY
I love turkey & swiss on BREAD. Yesterday at arbys was on some kind of thick cold roll. was not an improvement. don't mess up a good sandwich.

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Reviewed by carolnray: 3.00 out of 10 on 7/15/2017
City/Location Reviewed: Cedar Falls, Iowa
We do NOT normally dine at Arbys, but, the triple thick bacon and brown sugar, got us to stop in. I thought that I could get a sandwich, with just the bacon. I was told to get the BLT, and leave off everything except the bacon, which I did, and added a slice of cheese. I asked is there a senior discount (I'm 76 years old) Yes was the answer. Got the food--Paid--then set down to eat. Reading the receipt and discount was $0,00. So I went back up to counter, while standing in line, I seen, Trevor M. hand a young lady a cup for pop, after a min. or so (handling the cup all the while) she decided that she wanted a different size cup, so he give her a new cup, took the old cup and put it back in the stack of fresh cups, instead of throwing it away. (nasty) If he done this like nothing was wrong, what other unsanitary things are going on? My receipt says Arby's #6022 7/14/2017 11:35:23 AM GM-Tabathe---I wont be back anytime soon.

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Reviewed by que: 1.00 out of 10 on 7/11/2017
City/Location Reviewed: airport blvd mobile, al
the service was awful very rude employees will never visit this location again.

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Reviewed by cyn1heart: 1.00 out of 10 on 6/24/2017
City/Location Reviewed: 4030 s great sw pkwy
this was the nasty sandwhich I ever seen the smoke house potbelly I wouldn't have gave it to my dog it was bad enough that they forgot it and when I went to go get it a day later you would think they would have made it perfect burt it look like SHIT I will never go back and I put it on facebook and the comments were so right who ever the cook was should lose his job for sending that sandwhich out to a customer

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Reviewed by dana boyd: 7.25 out of 10 on 6/12/2017
City/Location Reviewed: Midleothian, Tx
I have been an Arby's customer since back in the 60s.. love the classic Arby or beef & Cheddar & also potato cakes.. Got a coupon last month for a free Arby if buy a drink or fry.. Been sick & not out for a while.. Decided to drive to my favorite store in Burleson, Tx (18 miles).. Closed for re-model.. ok, that happens... drive back 18 mi to house & 15 mi the other way to Midleothian , Tx  Arby in truck stop.. ordered my free Arby's told had coupon, ordered a drink, & ordered a potato cake.. drove the 15mi back home .. Arby's great, drink good.. Potato cake tasted like left over from last year.. Hard as a rock, could taste nothing but old grease.. Was looking forward to my potato cake & just ruined my meal... Oh, & when went to pay the lady tried to charge me full price & I told her about coupon on speaker... says forgot.. --  Dana Boyd, 9216 County Rd 505, Alvarado, Tx. 76009.

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Reviewed by Don: 5.50 out of 10 on 6/4/2017
City/Location Reviewed: 393 S 8th St.Colorado Springs, CO
At 4;59 p.m on June 4, 20107, I was at Arby's located at 393 South 8th Street in Colorado Springs, Colorado. I ordered a Turkey Sandwich and Swiss on wheat and a cherry turnover. I showed host # D2083 my military I.D. card and asked if they gave military discounts and the host replied yes. I looked at my receipt after I got home to discover that host # D2083 did not apply the discount to my purchase. He should be reprimanded. If I told all my military friends or reported that to the base public affairs office, they would probably bar all military people from doing business with Arby's. What a price to pay for an employee not doing what is required. I'm not going to report it but if I did, your business would suffer a great loss. Don S.

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