|Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.
Arbys Customer Complaints and Reviews
Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.
Share Customer Service Reviews
Please answer all questions.
Thank you for the review.
Step#2 Share your review on TWITTER and FACEBOOK
There's an error occurred when saving your review, please try it later.
Latest Arbys Complaints and Reviews
Reviewed by Natasha: 4.75 out of 10 on 8/17/2014
City/Location Reviewed: St Jacobs Ontario
They always forget the sauce I ask for but normally that's not a huge deal. Last time I went there through d/t I ordered a junior roast beef and Swiss. Went through pulled over and it was ham and Swiss. I went back through they gave me roast beef. Pulled over it was roast need but no Swiss cheese, by this time a few people were in line at the drive through and I had somewhere to be so I left and ate my gross sandwich with no cheese on it. I was pissed. Obviously they don't pay attention to anything they are doing and I was extremely unnecessarily frustrated... Not to mention while I am driving. I love Arbys but it's ridiculous I have to double check every item including the sandwich before I leave. I work in customer service... This is an example of terrible service that desperately needs improvement.
Reviewed by me2: 1.00 out of 10 on 7/28/2014
City/Location Reviewed: toronto
My complaint is that they keep having coupons delivered to the house and the restaurant has no places in my area why am I still getting the coupons and would like to go but there are none?????????? Toronto area. Brampton only and it has no phone # I think it should be cleaned up some.
Reviewed by Chester Feagin: 5.00 out of 10 on 7/21/2014
City/Location Reviewed: Mobile,AL Arby's #1891
I sent you an e-mail on Jul 2, 2014 which I received an automatic reply. I as for you to explain why I was being charged for water at this location and not at the others. I am a diabetic and have a kidney disorder and can not drink the carbonate beverages as much as I would like to. I am 88 years young and have a lot of friends through the Alabama and Mobile area with a very large e-mail base. Do I need to tell everyone about this experience or will you please explain your policy that exits in one location and not all. Some of the other fast food restaurants have a courtesy cup for those who cannot drink the carbonated drinks. Your automatic reply said someone would be in touch with me about this. No reply or contact as of to date..
251-661-7660 Cell 251-490-2246
Reviewed by jch: 5.75 out of 10 on 6/4/2014
City/Location Reviewed: farmington mo
the brisket sandwich was 50 percent uneatable it was full of grissle so tough that you had to spit it out it does not help to complain to mant so you need to have better controll over your product that is the worst brisket i have ever tryed to eat
Reviewed by Linda Pargman: 6.25 out of 10 on 5/9/2014
City/Location Reviewed: Monticello Mn
Arby's has been a positive experience for my family until today. I ordered two turkey salads and they were tasteless and poorly made. The salad was very small and the few tomatoes were pale and waterlogged The turkey was bland and there was little of it. I think you got the picture of this salad. I had the exact salad in the Coon Rapids Mn location and it was great. For $10.67 this was a poor product. My order # 202065 on 5/8/2014
Reviewed by VictoriaLP: 7.75 out of 10 on 5/8/2014
City/Location Reviewed: Walterboro, SC 29488
I just went to our local Arby's and ordered two meals, of which I was owed for a mistake they had made previously. When this mistake happened I told the manager I was starting my diet the next day so I could not come back into town and get the right meal of which they had given me the totally wrong things before. That is would be a couple of months when I had lost my weight and to make sure I wouldn't have any problem when I did come back, and she ASSURED ME that it would be NO PROBLEM. Well the girl on duty at the window couldn't find my name and she went to the so called manager on duty who had no name tag on, but I asked her name and she said Misha. and she was the manager and she did not see my name and couldn't reach the other manager so she was not giving me my meals. I told her I was promised no trouble whenever it was I decided to come back and she told me I wasn't going to get them and SLAMMED THE WINDOW SHUT IN MY FACE, while I was still talking and walked away. That is the worse I have ever been treated at a local restaurant and she practically called me a liar saying "if your name was written in the book" I don't see it! Who would just come up with a stupid lie just to get free food, I WOULD NOT!!!! She looked like no manager and her hair was raggedy and she looked very unkept, I can't believe she would actually be a manager looking and treating people like that. I want satisfaction and I believe she needs to apologize because the other workers just stared at us like we were the ones in the wrong. And they all turned their backs on us. I called the complaint number as well and all I got was a recording, so I'll keep going until someone makes this right!
Reviewed by MARINE: 6.00 out of 10 on 4/22/2014
City/Location Reviewed: capitol dr brookfield, wi.
my son and i went to the ARBYS store closes to the steins nursery on 132 capitol dr with my grandson,we ordered 4 sandwiches a regular and curly fries . we hadn't had a arby's sandwich for along time . i was suppose to be a treat for us.
when we got back home there were 4 sandwichs, which were dryed- out and cold, but only curly fries. we started to eat our lunch what a disappointment .we live a distance away and my grandson did want to drive again. or we would have taken our order back.
yours truly a sad arby's custmers
the unit #7035 check #390 on 4/22/2014
Reviewed by big b: 8.75 out of 10 on 4/14/2014
City/Location Reviewed: seven hills
I ordered a beef and cheddar, it was cold and the bun was hard, my
fries were also cold and it took rather long in the drive thru for not
Reviewed by None: 1.00 out of 10 on 4/6/2014
City/Location Reviewed: Catonsville, Md 21228 Store #7572
On April 5th, 2014 at 6:40pm I went to Arby's after church as I have done for the last several months. My standing order was a Ruben sandwich, small curly fries and a small drink. This was the last time I will purchase anything from this or any other Arby's. It was a takeout order. MY MISTAKE. Paid for food, checked the ticket and asked if or why I had not been giving my senior discount. The cashier stated "You gotta ask for it" and walked away to the back of the store. Upon arrival at home, opened the bag, the curly fries container was half full, the corned beef could have been fit on one side of the sandwich and the sauerkraut was 3 pieces.
What a joke. I have told all of my family not to go to Arby's and explained why.
My other 5 visits were bad, but this ended my involvement, this was the worse.
I spend a lot of time in the Midwest, will not be going out there either.
So sad. Do you really care?
Now I can't submit my review unless I give you a star. What kind of joke is that.
Reviewed by Meatless in Ajax: 6.00 out of 10 on 3/18/2014
City/Location Reviewed: Ajax, Durham Region
I went to an Arby's this evening to pick up the new Ruben sandwich. I went to through the drive-through. I received my sandwich and unwrapped it and took a bite. Then I looked at it and I noticed that there was hardly any meat inside the sandwich. I thought maybe all the meat went over to one side of the sandwich, so I checked the other house and that half did not have very much meat in it either. So I went inside and I returned the sandwich. I was given my money back and the only explanation they had is that they portion it out and put it in the sandwich. If that is the truth then your portions are much too small for the amount of money that a customer is paying for the sandwich. I would not return to Arby's if they are that cheap with their meat portioning. Or, I'll stick with the best thing on the menu-- the jr. Deluxe!
Reviewed by lucy phillips: 7.00 out of 10 on 12/20/2013
City/Location Reviewed: 3184 peters creek parkway
this was my first visit to this location cause I was going to my daughters and was bringing food, at the call box things went wrong, the person waiting on me kept interrupting and I had a hard time getting my order, im 74 and I do have a little problem hearing, but I know what to order, I had written it down, I ordered turkey club combo made bigger with 6 mozzarella sticks, had to pay extra for that, second combo was a chicken bacon swiss combo with 6 jalapeno poppers, made bigger and I had to pay extra for the jalapeno poppers, and my food was a roast turkey farmhouse salad with light Italian dressing, I got to window and got my bags, I aksed for some kind of horsey sauce for my daughters combo and she acted like she didn't even hear me, closed the window, when I got to my daughters, our order was totally different I think we got someone elses food, my daughter called them twice and we was put on hold and no one came to phone, I called and person I needed to talk to was out, this was December 7, 2013, we got no satisfaction so my daughter found this site, actually shes writing it, we got some kind of beef combos with curly fries, none of us eats beef or pork and that's why we love arbys, im a diabetic so the salads are great for me, we didn't get a salad, I usually go to the one close to my home on university parkway close to walmart, I hope you will fix this for us, it was a waste of money and im on disability, thanks
Reviewed by Anneliese: 10.00 out of 10 on 10/25/2013
City/Location Reviewed: Gloucester, Ontario, Canada (2409)
I am very busy, so I often buy fast food on the way home from work for my boys. I have been to several fast food places, but none have been as consistent and genuinely nice as the people at Arby's on 2000 Montreal Road, Gloucester,
I have probably been there about 10 or more times over the years.Not once was the service average. It has always been outstanding. As a student, I used to work in the fast food industry, so I truly appreciate good service.
In my opinion, they deserve to be recognized for excellent customer service
Reviewed by Sharon: 4.25 out of 10 on 9/21/2013
City/Location Reviewed: Chickasha
Service was very slow. Bought 2 French dips. Meat was cold. Au jus was body temp @ best. Had to go home & warm them to eat them.
Reviewed by John D.: 6.00 out of 10 on 9/13/2013
City/Location Reviewed: All
Please change your ads...they are absolutely awful! I am soooo sick of your "arrogant investigator". You ads are on constantly and they are just awful. They are not making me want to go to your restaurant.
Reviewed by M Cheeks: 7.00 out of 10 on 9/12/2013
City/Location Reviewed: Duluth
I ordered the new turkey club without cheese and bacon. After I got home I realized they had given me a small plain roast beef sandwich. So I only at my fries. the next day I returned the sandwich and explained situation to this guy. He interrogated me as if I was lying about the sandwich and questioned me over and over about this one turkey sandwich. The he walked off with an attitude. What I brought to his attention is that the customer was inconvenienced, i am the one that should be upset not him. So he got better after my speech on customer service. i left the store still feeling highly offended.
Reviewed by D: 5.50 out of 10 on 8/3/2013
City/Location Reviewed: charelston
I go to the Sam Rittenberg West Ashley location a lot, but less lately...a lot less.
in the last 2 months, when I come by in the morning, all too often they are out of something major on the menu....croissants, eggs, ham for example. This is new. It didn't happen until the last couple months. People seem poorly trained as well. That also never seemed to be a problem until the last couple of months. Some one is poorly dealing with ordering resupply. I noticed the old manager left a couple of months ago and it appears that was when problems started. I've started going to other places for breakfast given the odds now that Arby's is going down.
Reviewed by Leigh: 8.00 out of 10 on 6/25/2013
City/Location Reviewed: Lexington, KY
Just stopped by my local Arbys to get my new addiction only to find out that it was a seasonal item. I absolutely loved the Kings Hawaiian bread Arbys and am crushed to find out it is no more. This sandwich brought me back to Arbys and I was eating there at least twice a week. I actually left today without purchasing anything as that was the reason I would go. Can't this be made a permanent menu item? I've sold everyone on this sandwich and now it's gone. Extremely disappointed. The best sandwich I've had in years.
Reviewed by usa arbys lover: 8.50 out of 10 on 5/14/2013
City/Location Reviewed: sarasota arbys
Went to arbys and tried the new Reuben. New to me anyway and the service behind the counter was friendly and just great. I have been a long time customer and will look forward to my next Reuben.
Reviewed by jimi: 1.00 out of 10 on 4/23/2013
City/Location Reviewed: Jacksonville, NC
In response to your e-mail to me concerning customer service #529994. I was contacted by e-mail and was offered a coupon for free product. As I stated, I will NEVER go to your store in Jacksonville, NC or anywhere else. I dear nothing but bad comments about any of your stores. I don't know what the hype is about the Reuben, I found it not to be as advertised and thought the sandwich left a lot to be desired and not as advertised..I would score you a zero on product and customer service.
Reviewed by Tom: 1.00 out of 10 on 4/21/2013
City/Location Reviewed: Roswell, NM
I recently stopped at the local Arby's to try one of your new Ruben Sandwitch. After spending nearly $10.00 ($9.95) for the sandwithch deal I was really looking forward in satisfying my hunger. After the first bite I realized that I should have gone to another fast food store. The pictures that you show in your advertisements show a great amount of meat and sauerkraut on the sandwitch but when it came to mine there was less that half the amount that you show. After biting into the sandwitch I found the meat to be very chewy and rubber like and to say that I was disappointed would be an understatement. I don't know where you found the people in your ads that raved about the sandwitch but imagine that they were paid a considerable amount to say the thing they did. Its tobad that what you advertise is not what the consumer gets when they go to one of you stores.
In closing this experince has really left me not wanting to return to Arbys. I don't expected to get a response from your company but thought that I should express my concerns.
Thank you.Tom Boor
Thank you for your interest in Arbys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.
More Complaints and Reviews in This Category