|Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.
Arbys Customer Complaints and Reviews
Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.
Share Customer Service Reviews
Please answer all questions.
Thank you for the review.
Step#2 Share your review on TWITTER and FACEBOOK
There's an error occurred when saving your review, please try it later.
Latest Arbys Complaints and Reviews
Reviewed by Judy: 8.75 out of 10 on 7/20/2015
City/Location Reviewed: Marion, In.
Our friends, my husband,mom, and myself were very dissapointed,and to be
honest. very upset that you have again discontinued your baked potatoes!
Why?????, when there are so many people who enjoy them.
PLEASE BRING THEM BACK!!
We are now going to Wendy's for our baked potatoes. Every time we go there you are losing our business and others too. We will still occassionly eat at Arby's
but not nearly as often as before without the baked potatoes.
Reviewed by Lisa: 10.00 out of 10 on 7/4/2015
City/Location Reviewed: 138 firehole ave west Yellowstone Mt
It was the best experience with the nicest people I have ever met at an Arby's it would be amazing if all of your stores in the US had people as nice as the ones in Montana in West Yellowstone on Firehole Avenue
Reviewed by James: 7.00 out of 10 on 5/31/2015
City/Location Reviewed: Ajax, Ontario
Normally it is good service but today amazed me. When I asked for a drink with no ice, I was given a drink that was only half filled. I had also asked for Arbuckle sauce but forgotten to be put in the bag. After pulling out of the drive thru I though it would be best to check the order and they forgot my curly fries. When I went back in to get them I had to wait for them to be made. So in the end I had fries to hot to eat and cold sandwiches by the time I was ready to eat. The worst of it all was the attitude from the girl who served me when I went back in. It was if I was inconveniencing her with this and was looked at with anger that I was there. 5/31/15 @ 1:06pm
Reviewed by Flossie's: 5.50 out of 10 on 5/28/2015
City/Location Reviewed: Richmond
I requested a hot fresh chicken, they said I would have to wait 20 minutes. No problem after about
10 minutes they gave me the old dry over cooked I said I did not want and 2 pieces of hot, as if I didn't know the difference. Really, I agreed to wait and they still gave me what I ask not to be given.
Not again and I will be sure to let others to be aware of that poor customer service. This was a Thursday evening, dinner time.
Reviewed by boo: 1.00 out of 10 on 5/2/2015
City/Location Reviewed: Aurora, Indiana
On Saturday May 2, 2015 went to the drive through, they took our order and for fifteen minutes in line we waited. Got our order and parked to see if they had given us all that we ordered. Lo and behold they didn't. Went back in to get sandwich that they had forgot to give us and again I had to wait without anyone in line but me. That place needs to have a complete over haul. I will not go there again. You have lost one very dissatisfied customer. I sure don't know what kind of manager runs that store, but he or she don't know what they are doing. Please do not sent me any coupons. I have spent my last 28.00 dollars there.
Reviewed by Poor Management: 5.50 out of 10 on 3/21/2015
City/Location Reviewed: Walterboro, SC
I stopped at Arby's in a small town called Walterboro in SC today. Let me state that I am a DM for a major company. I was so surprise to experience the disconnect between the manager that was on duty and the team members. Michael is his name. He walked around as if he owned the place. I observed team members talking to him and he did not respond. It appeared that one team member did not know what she was suppose to be doing and when she more than once asked Michael what did he want her to do he simply ignored her. Michael represents what no company should want for a manager. It is obvious that he has issues that he needs to address. He simply appears to be prejudice and this is type of case where companies will loose good employee's, future managers because of those current managers who are undercover racist. If Arby's continues to allow this type of management to operate there business then they are going to run into a legal matter. The bottom line is this great employees makes a great company and Michael is not one of them. I hope that someone from Arby's corporate office will visit location and talked with the team members there, because what I witness today should never take place at any establishment.
Reviewed by candace: 5.75 out of 10 on 2/24/2015
City/Location Reviewed: Edmonton, AB, millwoods town center
Hey the people were Nic but I ordered 2 fish sandwiches for $7 at 8:45pm near mall closing and the sandwich was very sloppy way to much sauceso it was sour and disgusting I ended up giving it away. You can tell they wanted to go but next time they should just close instead of making me waste my money.
Reviewed by Desi: 7.75 out of 10 on 1/3/2015
My husband and I just went thru at the Arby's on Beach Blvd in Buena Park, CA. We always go here since 1987. For the first time we were treated so rude, not funny. At first we ordered with a very sweet sounding girl and our order came to $25 something. When we got to the window a very very rude man said our total was $33 something. When we asked why he got irate... really?? Unprofessional!! We didn't even get a THANK YOU!! I think his name was Bryan... that is what my receipt says... won't ever go back again!! Too many places to choose from!! I chose to eat here with my husband and it was a BIG MISTAKE!!
Reviewed by Cassie: 7.50 out of 10 on 11/29/2014
City/Location Reviewed: brantford
I come to this restaurant a lot and I found a manager at this location rude towards customers and there employees . Today I saw her using her finger yelling at employee at the cashier. The manager embarrassed the employee
Reviewed by cool: 3.25 out of 10 on 11/6/2014
City/Location Reviewed: Roanoke VA
All I want to do is get a validation code without a bunch of crap to go through.
Your site sucks
Reviewed by dano: 2.50 out of 10 on 10/5/2014
City/Location Reviewed: Somerset Ky
Ordered Meat Mountain sandwich with no mayo. Received it with mayo. also ordered broccoli cheddar potato with no yellow cheese. Guest what - smothered with yellow cheese and not hot. also ordered apple crisp and lava cake which were to be served warm. Guess what - not warm. Took items back to register to get replacement and stood there almost ten minutes and couldn't get anyone to help me.
We threw everything in the trash and went to another restaurant. Wasted $19.67
We live in Indiana and Arbys around here are not like that
Reviewed by Rachel: 7.75 out of 10 on 10/1/2014
City/Location Reviewed: macon,GA
i visited your location on pio nono ave on September 30th and it was a very unpleasant visit. I came around 5:30-6 and all i heard coming out the back was profane language and the manager on duty didn't do anything about it. So me and my party of four just left. I will not be returning back to that location, and not because the food wasn't good but because of the terrible service.
Reviewed by Natasha: 4.75 out of 10 on 8/17/2014
City/Location Reviewed: St Jacobs Ontario
They always forget the sauce I ask for but normally that's not a huge deal. Last time I went there through d/t I ordered a junior roast beef and Swiss. Went through pulled over and it was ham and Swiss. I went back through they gave me roast beef. Pulled over it was roast need but no Swiss cheese, by this time a few people were in line at the drive through and I had somewhere to be so I left and ate my gross sandwich with no cheese on it. I was pissed. Obviously they don't pay attention to anything they are doing and I was extremely unnecessarily frustrated... Not to mention while I am driving. I love Arbys but it's ridiculous I have to double check every item including the sandwich before I leave. I work in customer service... This is an example of terrible service that desperately needs improvement.
Reviewed by me2: 1.00 out of 10 on 7/28/2014
City/Location Reviewed: toronto
My complaint is that they keep having coupons delivered to the house and the restaurant has no places in my area why am I still getting the coupons and would like to go but there are none?????????? Toronto area. Brampton only and it has no phone # I think it should be cleaned up some.
Reviewed by Chester Feagin: 5.00 out of 10 on 7/21/2014
City/Location Reviewed: Mobile,AL Arby's #1891
I sent you an e-mail on Jul 2, 2014 which I received an automatic reply. I as for you to explain why I was being charged for water at this location and not at the others. I am a diabetic and have a kidney disorder and can not drink the carbonate beverages as much as I would like to. I am 88 years young and have a lot of friends through the Alabama and Mobile area with a very large e-mail base. Do I need to tell everyone about this experience or will you please explain your policy that exits in one location and not all. Some of the other fast food restaurants have a courtesy cup for those who cannot drink the carbonated drinks. Your automatic reply said someone would be in touch with me about this. No reply or contact as of to date..
251-661-7660 Cell 251-490-2246
Reviewed by jch: 5.75 out of 10 on 6/4/2014
City/Location Reviewed: farmington mo
the brisket sandwich was 50 percent uneatable it was full of grissle so tough that you had to spit it out it does not help to complain to mant so you need to have better controll over your product that is the worst brisket i have ever tryed to eat
Reviewed by Linda Pargman: 6.25 out of 10 on 5/9/2014
City/Location Reviewed: Monticello Mn
Arby's has been a positive experience for my family until today. I ordered two turkey salads and they were tasteless and poorly made. The salad was very small and the few tomatoes were pale and waterlogged The turkey was bland and there was little of it. I think you got the picture of this salad. I had the exact salad in the Coon Rapids Mn location and it was great. For $10.67 this was a poor product. My order # 202065 on 5/8/2014
Reviewed by VictoriaLP: 7.75 out of 10 on 5/8/2014
City/Location Reviewed: Walterboro, SC 29488
I just went to our local Arby's and ordered two meals, of which I was owed for a mistake they had made previously. When this mistake happened I told the manager I was starting my diet the next day so I could not come back into town and get the right meal of which they had given me the totally wrong things before. That is would be a couple of months when I had lost my weight and to make sure I wouldn't have any problem when I did come back, and she ASSURED ME that it would be NO PROBLEM. Well the girl on duty at the window couldn't find my name and she went to the so called manager on duty who had no name tag on, but I asked her name and she said Misha. and she was the manager and she did not see my name and couldn't reach the other manager so she was not giving me my meals. I told her I was promised no trouble whenever it was I decided to come back and she told me I wasn't going to get them and SLAMMED THE WINDOW SHUT IN MY FACE, while I was still talking and walked away. That is the worse I have ever been treated at a local restaurant and she practically called me a liar saying "if your name was written in the book" I don't see it! Who would just come up with a stupid lie just to get free food, I WOULD NOT!!!! She looked like no manager and her hair was raggedy and she looked very unkept, I can't believe she would actually be a manager looking and treating people like that. I want satisfaction and I believe she needs to apologize because the other workers just stared at us like we were the ones in the wrong. And they all turned their backs on us. I called the complaint number as well and all I got was a recording, so I'll keep going until someone makes this right!
Reviewed by MARINE: 6.00 out of 10 on 4/22/2014
City/Location Reviewed: capitol dr brookfield, wi.
my son and i went to the ARBYS store closes to the steins nursery on 132 capitol dr with my grandson,we ordered 4 sandwiches a regular and curly fries . we hadn't had a arby's sandwich for along time . i was suppose to be a treat for us.
when we got back home there were 4 sandwichs, which were dryed- out and cold, but only curly fries. we started to eat our lunch what a disappointment .we live a distance away and my grandson did want to drive again. or we would have taken our order back.
yours truly a sad arby's custmers
the unit #7035 check #390 on 4/22/2014
Reviewed by big b: 8.75 out of 10 on 4/14/2014
City/Location Reviewed: seven hills
I ordered a beef and cheddar, it was cold and the bun was hard, my
fries were also cold and it took rather long in the drive thru for not
Thank you for your interest in Arbys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.
More Complaints and Reviews in This Category