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Arbys Complaints

Arbys Complaints

Arby’s is the place for people hungering for a unique, better tasting alternative to traditional fast food. It’s the favorite place for people who crave something different and better. Serving one-of-a-kind menu items, Arby’s is well known for slow-roasted and freshly sliced roast beef sandwiches and famous Market Fresh sandwiches, wraps and salads, made with wholesome ingredients and served with the convenience of a drive-thru.

Arbys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Arbys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Arbys customer service. Write your own customer service complaint or review for Arbys below.

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Latest Arbys Complaints and Reviews


Reviewed by Shell: 3.25 out of 10 on 7/24/2016
City/Location Reviewed: Moberly Missouri
I ordered 2 arby's roast beef sandwiches medium size and got, but paid for 2 in the drive thru, the waitresss said 1 when she repeated my order, I corrected her and she said ok, I got my food and took it home, opened the bag, one sandwich in bag with 4 packages of arby's sause. My receipt was for $4.35, credit card was charged for $9 something when Iooked on my bank account on line. This is not good customer service in my opinion, your staff are too busy talking with each other to pay attention to what they are supposed to be doing. I won't be going back.

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Reviewed by Linda: 7.00 out of 10 on 7/20/2016
City/Location Reviewed: Mckinney
I do not remember the date but it was a little over a month ago . I called in to the customer service number a made my complaint well customer service said that I would receive something in the mail to replace my food that I did not receive and was told I had 1 day to come pick my sandwich up which bothered me due to her words were Ill give you a free sandwich well it wasn't free because I paid for it and did not get it so needless to say I still haven't gotten my $7.00 sandwich !!!!!!!

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Reviewed by david: 1.00 out of 10 on 7/7/2016
City/Location Reviewed: 43215
I been going to this arbys from day one, service was great! now a year later service is really bad and the wait time is 10 mins. the staff is to busy talking with each other instead of serving customers. I am done with arbys!!!!

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Reviewed by Jude: 8.25 out of 10 on 6/17/2016
City/Location Reviewed: Yadkinville, NC
this is not about service. YOU PUT ANATTO EXTRACT IN YOU MILKSHAKES, I HAD A SERIOUS ALLERGIC REACTION. MY HEART HAD IRREGULAR BEATS FOR 3 HOURS TODAY. IF I HAD KNOWN THAT INGREDIENT WAS IN THE SHAKE, I WOULD NOT DRINK IT. DO YOU KNOW THAT IS AN HERBAL MEDICINE??? AND SOMETIMES IT IS USED AS AN INSECTICIDE??? I WAS LUCKY THAT I HAVE EMERGENCY MEDS TO TAKE IF I UNKNOWINGLY INJEST THIS CHEMICAL. COULD HAVE STOPPED MY HEART!!!!!

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Reviewed by Joe: 7.00 out of 10 on 6/8/2016
City/Location Reviewed: 8466
Myself and wife stopped in Arby's #8466 @ 12:17 am. Service was slow. Sandwiches cooked and then set aside while fries were cooked. Food was then cold. Fries were mostly bits and pieces that appeared to have been left in frier. A very poor Arby's experience. Order #298592

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Reviewed by mama: 10.00 out of 10 on 5/27/2016
City/Location Reviewed: Atlanta, Ga.
I normally love Arbys's ruben sandwiches but if The employee/employees have to be so rude, I'll find another place to eat.

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Reviewed by terry: 1.00 out of 10 on 5/21/2016
City/Location Reviewed: 965 N Riverside Dr, Clarksville, TN
i had been watching the commercials for the bourbon bacon sandwiches and i bought one, was one of the sorriest sandwiches ive ever tried to eat, i could compare it to one of the mccdonalds kid's meal hamburgers. it was that bad, i figured it would have the beef, and bacon that they show on the signs and on the tv. this sandwich, was i would say maby 1 and a half inches thick. something is terribly wrong. i will not buy another one if this is how they are susposed to be. thank you terry lumpkins.2585 dotsonville rd. clarksville tn 37042

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Reviewed by Donna: 1.00 out of 10 on 5/14/2016
City/Location Reviewed: Cobleskill, New York
I just wanted to say that we were very very disappointed this evening with our meal at this arby's. The roast beef was way different and we were unable to finish the sandwiches. we will NOT be tempted to visit your stores any time soon again.

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Reviewed by mary: 1.00 out of 10 on 5/9/2016
City/Location Reviewed: pocono exit toll
we stopped at the one off of exit 95 the chicken wasn't even cooked got sick took it back to the counter ant told them they threw it away and didn't even offer me anything eles to eat or money back never eat their again so dirty trash everywhere 1/2 hour for food 3 works working crispy chicken swandwich sucked call me anytime 814-360-5491 mary barton 788 forest ave Bellefonte pa 16823

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Reviewed by musically inclined: 5.25 out of 10 on 4/26/2016
City/Location Reviewed: Lexington Ky /Rupp Arena store
Mostly my concern is from the appearance of the gentleman employee there who wears a long pigtailed hair as well as long scrubby chin whiskers hanging down while working with food. I used to frequent this location but now though he is plesant, when I see him, I eat somewhere else. He just looks too unkempt for serving in a kitchen.

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Reviewed by Lady D: 1.00 out of 10 on 4/2/2016
City/Location Reviewed: Durham, NC#0148
Wanted to used my free coupon for a shake,I was told couldn't used extra one,never had this problem else where, I purchased 2 sandwiches, when gave the cashier $,she didn't even say thank you,or when passing the bag over,cashier name Kimberly,I will never go back to this location, and maybe not another one also

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Reviewed by Lori: 1.75 out of 10 on 3/30/2016
City/Location Reviewed: Cedar City, Ut
Feeling too sick to cook so I get my room-mate to drive me to Arbys. The drive thru menu board has a sign stating that they are having technical difficulties so if they don't take your order then you should just pull around to the window. Ok, stuff happens. Pull around to the window and we are third in line. We watch as they take 1 order. When they finally bring that car's food and that car leaves, then the next car pulls to the window. They take that car's order and we wait until they finally bring their food. Finally make it to the window and order. While we wait, we can't help but notice that there is no adult working. It's just a bunch of kids and they are laughing and standing around except for the 2 playing 'grab-ass'. About that time, a girl comes outside with a notebook and takes the next 3 car's orders. We ordered a Classic and a French Dip with 2 large Curly fries. Live a half mile away and no traffic to fight. Open the bag when we get home and everything is there EXCEPT for the Au Jus. Not going back just for gravy that is part of the sandwich especially when not feeling well in the first place. So instead of a nice warm meal, I end up eating a cold, dry sandwich. I coulda had that without spending $15. Thanks a lot. Now I remember why I haven't been back in the last ten years. Service there has always been bad. Maybe if they had some adults who aren't afraid to work and who actually cared about keeping a job then things might get better. Only reason I'd go back? THAT would be because my memory failed me.ten years down the road.

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Reviewed by foeverstrong21: 1.00 out of 10 on 3/22/2016
City/Location Reviewed: Omaha Nebraska 50th and G
I went to Arby's to get a fish sandwich. When I pulled up to the window there were two girls on their phones. Not only were they on their phones they were eating too. I got my sandwich and curly fries which were cold and soggy. They must have been sitting out for awhile. I dont want to go to Arby's again.

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Reviewed by Fire Medic : 5.50 out of 10 on 3/18/2016
City/Location Reviewed: 23112
On 3/18/16 I went to store # 7959, Drive Thru was wrapped around the building, but I was in no hurry, I ordered 2 Grande Roast Beefs & Loaded Curly Fries....$16.29...When I got home I found the curly fries had been put in the bag side ways, hardly any cheese & NO BACON....The 2 sandwiches together had enough roast beef on both for me to actually make one sandwich, so I threw the empty bun away.....Needless to say VERY DISAPPOINTED & Will BE A LONG TIME BEFORE I GO BACK..... WASTED $16.29..........

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Reviewed by Hank: 7.75 out of 10 on 3/9/2016
City/Location Reviewed: Kearney, mo.
This is a complaint about a certain employee at your Kearney, Mo. location. He seems that he can't say a complete sentence without using the F---- word , over and over again. Very rude for an employee.

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Reviewed by Marie: 4.75 out of 10 on 1/27/2016
City/Location Reviewed: Southfield/1006
This crew needs to go back to training. Poor Jordon was not properly trained & the 3 co workers (including the mgr) were not very helpful in assisting him but complaining. Jordon was polite & trying but with no co worker assist he was not doing a very good job. The person that make the sandwiches was just putting them up there not advising him they were ready or to pack them. The MANGER was not neatly dressed(she actually looked nasty), her clothing was to tight. Actually she looked like she slept ready to roll; totally not management presentable. I order the small side kicker; would you believe it all 4 were overcooked(just short of burned) so there was no cheese inside just hollow dough. The gentleman ahead of me made them fix him another fry because they had been sitting 15 min. probably longer then that because I had been there 2-3 min making up my mind. While getting my order Jordon was explaining How the coupons worked the mgr came up & rudely asked him what was wrong he told he was explaining the coupons she rolled (I mean rolled) her eyes at him and never acknowledged me when I told her it was me not able to make up my mind. She rudely walked off looking back at him. I'm a trainer whoever trained this woman & MADE HER MANAGER needs to be retrained and reviewed. To top it off I live 5 minutes (10 in slow traffic) the FOOD was cold so that means it was not warm when I received it.

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Reviewed by Sammy: 6.25 out of 10 on 12/29/2015
City/Location Reviewed: Eustis FL.Store#5616
When I went to eat I discovered I had forgotten my coupons and they wouldn't let me order the special without the coupon .So I paid more for a half order. Then the server Jessica didn't ask about sauce so I get all the way home and had none. I don't think I will be going back for awhile because when I told them about it they didn't care.

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Reviewed by Gpowless: 1.00 out of 10 on 12/20/2015
City/Location Reviewed: Port hope on
Terrible. Fries c& sandwich cold. Kids meal chicken too spicey for adults. Never coming back.

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Reviewed by Jean: 1.00 out of 10 on 12/17/2015
City/Location Reviewed: Paris, Texas
My husband and myself visited your store in Paris, Texas in the month of Dec. 2015 . The store was dirty, floors, trash, drink machine was nasty and also where you get your sauce. All counter and the windows had hand prints all over them. There wasn't anyone in the business eating and I will not be back as long as this store stays dirty and nasty. Three people were working behind the counter and they were just laughing and joking. Now I know why the last two time I have went there that there were no one in the store and this time it was dirtier then before.

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Reviewed by Chris: 9.00 out of 10 on 12/13/2015
City/Location Reviewed: Fort Wayne/5054
I go to this location regularly, using drive thru. My orders have always been fresh, well made and served hot. Staff I've found to be pleasant and eager to please. I've tried pretty much everything on the menu at least once. Findings: Curly fries-glad to see we can make substitutions. I think it would do well to get a different kind of potatoes...was surprised to read other Arby's have baked potatoes...how about a go with that?!...if have to have fried potatoes how about steak fries, sweet potato fries etc. Great to see side salad being offered...good alternative to fried fare, and just the right portion Can we get fish all the time, not just for Lent? (really enjoy)...think people might go for it...have heard number of comments to this effect Am 'hooked' on your onion rings...made fresh and served piping hot Have had your new Steak Fajita Flatbread twice...love ingredients and taste, HOWEVER, ate first one at home on a plate as soggy...today's I made mistake of having in the car...opened sandwich and big splash of juice squirted out. If I hadn't had paper towels handy I would have had a real mess on me and the car (even all the napkins didn't absorb it all)...juice needs cut back and flatbread is soggy, just can't stand up to the fixings...any way problem can be rectified without compromising ingredients and taste? Kudos to 5054! You can tell them Chris said so...:>)

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