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Wendys Complaints

Wendys Complaints

Wendy's Old Fashioned Hamburgers is an international fast food chain restaurant founded by Dave Thomas on November 15, 1969, in Columbus, Ohio, United States. Wendys serve delicious meals made using fresh ingredients at more than 6,500 locations worldwide.

Wendys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Wendys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Wendys customer service. Write your own customer service complaint or review for Wendys below.

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Latest Wendys Complaints and Reviews


Reviewed by sue: 1.00 out of 10 on 8/17/2017
City/Location Reviewed: defiance ,ohio
Last few months you leave waiting to order .Tonight 8-17-17 I waited 4 min. for 1 car to order . Then next car waits 4 min to order car 3 leaves .My turn I waited 5 min. Then I left still not even asked what I wanted . You competitor had 8 cars in front of me . Ordered food and out at 6 min.

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Reviewed by standing up for fairness: 5.25 out of 10 on 8/16/2017
City/Location Reviewed: dartmouth ns. 106 ilsley ave
I stopped by last evening to use the washroom and grab a "quick " burger since i had been on the road for 10 hrs ( truck driver) There were 3 ppl ahead of me to order and 2 waiting on their orders. There was one young, lone female trying her best to serve the customers and put orders together at the same time. One lady was ordering what seemed like the biggest and most complicated order. The cashier named (jordan) was very pleasant and handled everything very well, however there was no one to help her so it took about 15 mins for me to get to order. I only wanted a small cheeseburger. Then the debit machine wouldnt work. Again, the sweet girl had all the patience in the world as she tried again and again to get it to work. Before she had to ask a manger to come help her with it. This happened at 545pm. My point is 1) Where were all the other employees?! 2)Why was no one helping her? 3) Is it really fair for her to have to deal with all of this alone? 4) how can someone stop by on a break when it takes 15 mins to grab a burger. Step up your game managers..support your employees.. Give this girl a pat on the back or better yet a raise. She did the work of two people so pay her for two people wages. ! Kudos to you Jordan, you did a Great Job! :)

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Reviewed by dean: 6.50 out of 10 on 8/14/2017
City/Location Reviewed: langley british columbia
ordered a kids meal asked for a yogurt for my order which they gave instead gave fries without explanation, when i returned to trade the fries for yogurt, with drive thru after a long wait 10min they said just come to the window then said no more yogurt and no other replacement. my only request when ordering is if they said this in the first place and treated kinder. they were abrupt unapologetic of not notifying me before, plus acting as if i should of known.. not very satisfied.

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Reviewed by Pauline: 6.25 out of 10 on 8/13/2017
City/Location Reviewed: Millidgeville,Saint t John,nb
I am allergic to onions and made this quite clear . I got onion in my burger!!! I asked for a baked potato with my salad as it was part of the deal!No baked potatoes were available.They would not substitute fries!???Why not?? I like going to Wendy's because of my allergies,good thing I carry an epicentre!!They were not concerned at this site!!Inform them about allergies and substitutes,Please!!!!!!!

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Reviewed by Sick as a dog: 4.00 out of 10 on 8/2/2017
City/Location Reviewed: Barrie young and bigbaypoint
The last 2 times I went to Wendy's my burger was soaked in grease and condements .the bun was soaked in grease the burger was in 5 peaces and covered in ketchup and mao I mean covered. Gross

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Reviewed by cc: 3.00 out of 10 on 5/17/2017
City/Location Reviewed: cheyenne
once again go through drive through window I ordered a #4 large with unsweetened tea. and I must say this time they all most got it right but NOT no tea 7-up or sprite but I guess that's what I get for going through drive through window.

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Reviewed by Ted: 3.25 out of 10 on 5/13/2017
City/Location Reviewed: london
went to oxford location. Overweight female was rude.

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Reviewed by Rare Visitor: 2.50 out of 10 on 4/20/2017
City/Location Reviewed: Sarnia, Ontario
The last time I went to Wendy's in London, Ontario about 2 years ago, I swore that I would never go back due to the measly amount of onions, mustard etc that came with my hamburger coupled with the inability of the server to get my order correct. Yesterday, I thought I would give them another chance in Sarnia, ON but was disappointed that the "once best place to eat" was just as bad. My burger was half in the bun and half out of the bun with the mayo dripping out the empty space where the patty should be and the fries were not warm but cold by the time I got home. Thanks Wendys for reminding me why I have not been back in 2 years and will most likely be another 10 years before I return. Your product quality and customer service has steadily nose dived since "Dave" passed away. All too common for businesses to go down hill when taken over by family members.

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Reviewed by Casual Diner: 3.00 out of 10 on 4/11/2017
City/Location Reviewed: Red Deer, Alberta
I am not a regular hamburger eater but have enjoyed Wendy burgers in the past. Today I had to drive to Red Deer and decided to grab a burger from Wendy, that was my first mistake. I ordered a Baconaror combo, the order came fairly quickly and when I started eating it it tasted as if it had been sat for some time. The bacon was completely over cooked and the burgers looked very well done. I ended up taking one of the patties out and some of the bacon but it did improve the taste There is a similar story with the fries , tasted as if they had been cooked and left to sit. Ended up throwing most of the meal away. I am writing this some five hours later and at the moment I do not feel that well. Something needs to be done in that restaurant, seems to be very poorly run, I tried to see the manager but he was no where to be found. Restaurant #00006875 at a busy location between Edmonton and Calgary.

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Reviewed by SJ: 1.00 out of 10 on 11/7/2016
City/Location Reviewed: Point Pleasant, WV
Cash was stolen from woman's purse by the manager named Scott and Scott handed the money to Stephanie. The woman came back for her purse and the money was gone. They said they didn't know what happened to the money. This needs dealt with immediately or I'm going public with this. Theft from customers from multimillion dollar company???? What is wrong with you? How can you hire these people? Thieves stealing from the customers that came to pay for food and have all their money stolen from their purse. This needs dealt with by having charges pressed on the Manager Scott and Manager Stephanie what kind of crime scam are you running?

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Reviewed by dewey: 4.00 out of 10 on 1/31/2016
City/Location Reviewed: norfolk, va
just filled out your survey and didnot receive a valadition code

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Reviewed by Bank: 3.00 out of 10 on 6/24/2014
City/Location Reviewed: Cambridge
Ordered combo #5 (Grill Chk Combo) and got the wrong order. I was so disappointed since the Wendys wasn't busy at all.

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Reviewed by Bina: 7.00 out of 10 on 6/23/2014
City/Location Reviewed: New Glasgow
Love their salad just watch for bad lettuce.

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Reviewed by Whimpy: 5.00 out of 10 on 12/6/2013
City/Location Reviewed: DriveThru
had to wait too long at drive thru not sure why the delay, Bacon Portabella Mushroom Melt should be replaced with the jalapeno cheddar melt that we miss, it had very skimpy on the toppings.

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Thank you for your interest in Wendys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.

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