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Wendys Complaints

Wendys Complaints

Wendy's Old Fashioned Hamburgers is an international fast food chain restaurant founded by Dave Thomas on November 15, 1969, in Columbus, Ohio, United States. Wendys serve delicious meals made using fresh ingredients at more than 6,500 locations worldwide.

Wendys Customer Complaints and Reviews

Thank your for your interest in helping to improve customer service at Wendys. All reviews and complaints matter. Please share your latest experiences to provide feedback on the Wendys customer service. Write your own customer service complaint or review for Wendys below.

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Latest Wendys Complaints and Reviews


Reviewed by cc: 3.00 out of 10 on 5/17/2017
City/Location Reviewed: cheyenne
once again go through drive through window I ordered a #4 large with unsweetened tea. and I must say this time they all most got it right but NOT no tea 7-up or sprite but I guess that's what I get for going through drive through window.

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Reviewed by Ted: 3.25 out of 10 on 5/13/2017
City/Location Reviewed: london
went to oxford location. Overweight female was rude.

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Reviewed by Rare Visitor: 2.50 out of 10 on 4/20/2017
City/Location Reviewed: Sarnia, Ontario
The last time I went to Wendy's in London, Ontario about 2 years ago, I swore that I would never go back due to the measly amount of onions, mustard etc that came with my hamburger coupled with the inability of the server to get my order correct. Yesterday, I thought I would give them another chance in Sarnia, ON but was disappointed that the "once best place to eat" was just as bad. My burger was half in the bun and half out of the bun with the mayo dripping out the empty space where the patty should be and the fries were not warm but cold by the time I got home. Thanks Wendys for reminding me why I have not been back in 2 years and will most likely be another 10 years before I return. Your product quality and customer service has steadily nose dived since "Dave" passed away. All too common for businesses to go down hill when taken over by family members.

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Reviewed by Casual Diner: 3.00 out of 10 on 4/11/2017
City/Location Reviewed: Red Deer, Alberta
I am not a regular hamburger eater but have enjoyed Wendy burgers in the past. Today I had to drive to Red Deer and decided to grab a burger from Wendy, that was my first mistake. I ordered a Baconaror combo, the order came fairly quickly and when I started eating it it tasted as if it had been sat for some time. The bacon was completely over cooked and the burgers looked very well done. I ended up taking one of the patties out and some of the bacon but it did improve the taste There is a similar story with the fries , tasted as if they had been cooked and left to sit. Ended up throwing most of the meal away. I am writing this some five hours later and at the moment I do not feel that well. Something needs to be done in that restaurant, seems to be very poorly run, I tried to see the manager but he was no where to be found. Restaurant #00006875 at a busy location between Edmonton and Calgary.

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Reviewed by SJ: 1.00 out of 10 on 11/7/2016
City/Location Reviewed: Point Pleasant, WV
Cash was stolen from woman's purse by the manager named Scott and Scott handed the money to Stephanie. The woman came back for her purse and the money was gone. They said they didn't know what happened to the money. This needs dealt with immediately or I'm going public with this. Theft from customers from multimillion dollar company???? What is wrong with you? How can you hire these people? Thieves stealing from the customers that came to pay for food and have all their money stolen from their purse. This needs dealt with by having charges pressed on the Manager Scott and Manager Stephanie what kind of crime scam are you running?

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Reviewed by dewey: 4.00 out of 10 on 1/31/2016
City/Location Reviewed: norfolk, va
just filled out your survey and didnot receive a valadition code

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Reviewed by Bank: 3.00 out of 10 on 6/24/2014
City/Location Reviewed: Cambridge
Ordered combo #5 (Grill Chk Combo) and got the wrong order. I was so disappointed since the Wendys wasn't busy at all.

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Reviewed by Bina: 7.00 out of 10 on 6/23/2014
City/Location Reviewed: New Glasgow
Love their salad just watch for bad lettuce.

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Reviewed by Whimpy: 5.00 out of 10 on 12/6/2013
City/Location Reviewed: DriveThru
had to wait too long at drive thru not sure why the delay, Bacon Portabella Mushroom Melt should be replaced with the jalapeno cheddar melt that we miss, it had very skimpy on the toppings.

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Thank you for your interest in Wendys Customer Care. Your Complaints and reviews provide valuable feedback to all Food - Fast Food businesses to improve the service we as customers are provided.

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